Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 4500 St Barnabas Rd, Marlow Heights, MD 20748, USA

Phone: (301) 423-2522

Website

moc.syobpep@sutcatnoc

State: Maryland

City: Marlow Heights

Zip Code: 20748

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

I’d rate negative infinity if possible. 3.5 hours to complete a tire change? 

On top of that ... I by accident walked past my car, with the new tire already installed, sitting in the lot. No one bothered to tell me! 

Then ... another hour to “close the order”. Mind you all services were completed. Why an hour to press a button and print a receipt?

I see why Pep Boys is struggling of late. Horrible training and customer service ... and slower than molasses service.  I only came here because Enterprise has an account with you.

 7 years ago (10-05-2018)

Tried to give it a half of star. Waited 2 hours and still no service. The manager and mechanic was fighting. They couldn't find the other mechanic. Ratchet wasn't going to go anyway last time they messed up my brakes but I was rushing. Never angain

 7 years ago (04-05-2018)

I’m about to call channel Fox 5 news. I took my car there on a Friday. I called Sunday to check on my car & someone had moved my ticket so they didn’t even know my car was there. Monday still no call. Tuesday the manager says do I want my car serviced. Not even trying to find a solution. I then called the corporate number with no return call. Today is Thursday & it’s finally getting worked on. If someone does not give me a return call from the corporate office, I will definitely make it known that this is a bad place for business.

 7 years ago (25-01-2018)

Unprofessional and poor service. The representative used profane language at me while trying to explain that I had to pay for charge that I was told were free, I even had the estimate in hand to prove it. My car was not ready at the scheduled time and even 3 after the scheduled time half of my services were complete ( due to mechanics calling out and them being under staffed). I will never return and I will warn everyone who is thinking of taking their business there to take the their business elsewhere.

 7 years ago (09-03-2018)

I want greeted upon entry, nor did anyone bother to help me as I walked around looking for a specific product

 7 years ago (17-04-2018)

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Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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