Pep Boys Auto Parts & Service

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Pep Boys retail and service location stocking over 15,000 more parts and tires at lower prices. Introducing Wagner brakes, Moog suspension and Champion products along with all of the tools and garage equipment to do-it-yourself. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 147 S E St, San Bernardino, CA 92401, USA

Phone: (909) 884-4771

Website

moc.syobpep@sutcatnoc

State: California

Zip Code: 92401

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Reviews

Friendly service, I did call and schedule an appointment for a particular day in advance. When I arrived he did not see it in the scheduling system. There was only one car ahead of me and since I purchased my own oil change products the cost wasn't severe. 4 stars for customer service and prompt realisation there was a mistake on their part for not having me on schedule when one was made over the phone, and knocking off a couple bucks. I recommend this PepBoys.

 8 years ago (10-07-2017)

These guys can do some things, but are not great.  Work quality leaves much to be desired.  Took my suv here for emergency brake adjustment.  Hardly can tell a difference.

 8 years ago (07-08-2017)

Best customer service ever! HANDS DOWN! The guys here are a rare breed of employees you find anywhere. They're always willing to help and will do whatever needs done to make you satisfied. They installed a hitch for us within a matter of hours in between a packed schedule. If you ever need anything done head down here and I'm sure you'll be satisfied.

 8 years ago (01-04-2017)

I went to the store #0790 to get a starter since I have lifetime warranty on it they didn't have it so Brian called the San Bernardino store to check they did have it so we can go and pick it up they did so when we get there they wanted me to buy it when I had lifetime warranty on it I demand to talk to the manager IMMANUEL J. Came and was helping us he ask we're did we get the starter it was Las Vegas because our car broke down over their so he said to go back to Vegas! To get it replaced for my car with and attitude like if he doesn’t want to be there,so I told him you have and attitude let me talk to ur manager he said he was the manager I knew that he has lying a manager is not going to be care less needs to have good customer service. So I called the Rialto store talk to Brian again and he said there was no reason for him not to change my starter but IMMANUEL J. Was awful and rude had no manners to be helping me so I decided to buy the starter and go to the Rialto store where Brian help me with everything But I still think that people like IMMANUEL J. shouldn't be working if they don’t like there job .Store # is 608

 8 years ago (07-07-2017)

It is 5/25/17 Came to pep boys at 730pm and was told it was too late for a tire patch by the rep at the service desk & was told I can buy The product to patch my own tire and do it myself. I didn't realize that that was Pep Boys policy and it's pretty messed up that your employees would actually allow your customer to take off in a doughnut tire when you're standing there with a flat one asking for some help willing to pay whatever it takes. So I took my tire and money V&L auto on the corner of Baseline & Sierra down the street & they patched my damn tire for $10 bucks in 15 minutes. I had to tip the guy $10. This Pep Boys in San Bernardino is the epitome of why you should keep your money and small businesses locally because corporations like this can care less about their clients. I don't expect a response from management if their weakest employee is an example of the strongest. You are only as strong as your weakest link. I have worked for banks and cell phone companies and couldn't believe a corporation as large as pep boys would turn on Customer way 30 minutes before closing.

 8 years ago (26-05-2017)

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