Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 320 Peninsula Blvd, Hempstead, NY 11550, USA

Phone: (516) 292-5450

Website

moc.syobpep@sutcatnoc

State: New York

Zip Code: 11550

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Reviews

I brought my 2011 SAAb 9-5 to this location on 10/22 to get a new battery put in and to get an oil change. After the vehicle was picked up my boyfriend opened the hood to look at the batter and noticed one of the mechanics left a large screw driver under my hood. I took it back to them. 
As I drive home, I pull for my iPhone charger to plug into my phone and find that my cord had been extremely damaged or replaced. And I say replaced because my cord was in perfect condition but the one that was in my car had cuts and strips in it not to mention the oil that was also on it. It was basically dirty and my cord is always plugged in but when I pulled my arm rest up this cord was not plugged into the car. I'm so furious that they would damage my cord and or replace it. 
However, I called and one of the guys told me to call back to speak with the service manager. I spoke to Peter the manager and after speaking with him he advised me to come back to the store where he would provide me with another iPhone charger for my car to replace the damaged one.

 7 years ago (23-10-2017)

Fast service! Great guys there... especially Mr Lincoln!

 7 years ago (05-11-2017)

I'm a pretty easy going guy, and I respect an honest company. However I have to say that this was my first and quite possibly my last experience with Pep Boys. I brought my minivan to get looked at because it was overheating and losing engine coolant. I knew that it had an issue with the cooling fan (most likely a relay, which is $58) however as I was out of town I had no way of fixing it myself so I took it for them to look at, expecting they'd diagnose the relay problem and send me on my way. They called me back and told me I needed a new radiator. I told them no thanks. Picked up my minivan and drove it away only for stream to start pouring out my car. They left the radiator cap off my vehicle! Who does this? Don't they have a checklist or something to make sure simple mistakes don't happen? Anyway I purchased a relay for the cooling fan at a local autozone and found a guy that swapped it out for me for $70. From $968 to $120 and my radiator is fine by the way. No thanks Pep Boys. Try some other fool.

 8 years ago (25-06-2017)

Place honestly sucks! very low staffing. Employees are usless my 3 Year old son has a better attention span and commonsense then a employee here i needed tires had togo to your hicksville location

 7 years ago (04-10-2017)

I came here to get my 2009 Honda looked at because It was making some crazy noises. Vlad and Nicole were able to put me at ease and take care of my issues. 

So glad I came in today because Nicole helped me so much, gave me all the info I needed, and even helped me save some money. 

I've been coming here for years and will definitely be coming back for years to come! 

 8 years ago (15-06-2017)

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Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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