Perfect Teeth

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Located in the Venada Plaza shopping center on the east side of NM 528, in Bernalillo, we believe in putting patients first. Our office offers a full range of general dentistry services with the latest in digital technology. Whether you need a teeth cleaning, a filling, a root canal, we are the perfect choice for all of your dental needs.

Address: 510 NM-528, Bernalillo, NM 87004, USA

Phone: (505) 867-0665

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State: New Mexico

Zip Code: 87004

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Reviews

Had been a patient there for many years and never had any issues with them. Decided to refer my mother there since it was convenient. Everything started great and she got her dental work yet started noticing they were giving her appointments back to back. Besides paying a good portion out of pocket each time she went here I had constantly asked whether there was any outstanding balances. Front desk would respond there is a credit on the account OR they were pending payment from the insurance. Started getting bills and each time we would ask about them they would state insurance is still pending or that they had to send in a reconsideration due to a denial. Recently she got a bill which turned out to be the balance from multiple accounts from a year ago to present.. When we called  and even went into the office it was stated it was for one specific visit nothing was pending from 2016. It was never explained that the balance was due to multiple visits until we had to get the insurance involved. Every time we spoke to the manager we were given a response that the claim is still pending with insurance. 

having incompetent individuals work for such a big organization who can not fully research account balances before they answer to a patient is very frustrating. Not to mention this office has no clear understanding of HIPPA as I was constantly calling for her and getting information or making payments or making appointments and even translating for her. a year later that I introduced her to the office it was said to me we can not release any information about this patient. I get it I was never on the list even though I should have been but seriously a year later you tell me you can not give any of her information out? THAT SHOWS HOW MUCH CARE THIS OFFICE HAS FOR PATIENT CONFIDENTIALLY. If it were not for her being my mother I would have reported this office to the state.

 8 years ago (27-02-2017)

I had not been to a dentist in several years and I needed a lot of work done. Dr Lam and the staff have been very good to me. I am no longer afraid of going to the dentist.

 9 years ago (23-08-2016)

I hadn't been to a dentist for 15 years.  I started having teeth problems so started checking out various dentists in Rio Rancho/Bernalillo. I took a chance on Perfect Teeth in Bernalillo because it was close to the house and I enrolled in their dental plan. I went 2 weeks ago and let me say what a surprise. Everyone was sooo friendly. Kim (front desk) is so friendly and kind and just down home as we say in Oklahoma. Ashley is a bubbily gal who treats you like you're her friend. She takes time to visit with you. And Dr. Lam is the best. He's very outgoing and knows what he's doing. I had a cavity and Dr. Lam told me if I wanted to stay a bit, he'd fill it. He didn't have me make an appt. for another trip, WOW how great is that! He went that extra mile. They all do here, which is why this facility gets 5 stars from a lot of people. I would recommend them to anyone looking for a good dentist and office staff.  HATS OFF TO THE WHOLE STAFF HERE, KEEP UP THE GOOD WORK AND CHEERFULNESS. Going to the dentist is not fun, but when you have a staff who jokes with you and makes you feel comfortable, it's a blessing.
Lori Gay

 8 years ago (18-11-2016)

Our first visit to Perfect Teeth after moving to NM.  We visited the Bernalillo office for cleanings and couldn't be happier.  The staff was super friendly and made us feel very comfortable.  So glad we chose Perfect Teeth!!!

 9 years ago (14-06-2016)

Ever since my wife and I moved to Bernalillo, NM, we've utilized the services of Perfect Teeth. Admittedly, the Bernalillo facility struggled to retain a good dentist. But we stuck with them partially on the premise that Perfect Teeth is committed to providing quality service that is, in conjunction with its dental insurance, affordable. With the arrival of Dr. Jim Lam, the level of efficient, skilled care has skyrocketed. The skill level of the support personel has also grealy improved. Today I had a premanent crown installed and two repairs one on two different teeth. The work was performed exceptionally well. Believe me, I have had a number of crowns done, and this procedure was smooth, and the results were comfortable. The only hitch was a delay necessitated by Dr. Lam's need to attend another patient.

 8 years ago (21-09-2016)

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