Perry Aire Services Inc.

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Story

Perry Aire Services, Inc. provides commercial,residential, industrial and institutional heating and air conditioning repair,service installation and design.

Address: 640 20th St S, Arlington, VA 22202, USA

Phone: (703) 521-2226

Website

moc.eriayrrep@evets

State: Virginia

City: Arlington

Zip Code: 22202

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Brendon, Robin, and two others from Perry Aire Services provided excellent service and did a superb job solving a tricky problem with my hot water heater.  They followed up with testing to insure that the problem was solved, and I was not charged for this follow-up. I could not be more pleased.  All were courteous, on-time, and very professional.

I have used Perry Aire in the past, for plumbing  and HVAC services, and they have always been terrific.  I recommend them without reservation.

 8 years ago (19-03-2018)

These guys are great!! I have referred them to many other people and my neighborhood and they are all happy with the quality of service and the fair and reasonable prices. Perry Aire is a go to company.

 8 years ago (02-03-2018)

The service and product were ok.  I believe that the outdoor unit should have been turned 90 degrees so that the lines were not so exposed to being bumped by lawn mowers.  It is also unattractive as is.  Also, I was going to change the air filter and found that none had been ever been inserted.

 9 years ago (25-09-2017)

We had issues with our dishwasher late in the evening , nonetheless a tech came out to us within a very short period of time.  He was very knowledgeable and helpful , fixed it within a few minutes and made sure it is fixed and we wouldn't have any problems. He was very courteous and knew what he was doing . 
We're really , really happy with the fast and excellent service we received and highly recommend this company ! Thank you 😊

 10 years ago (01-03-2017)

Under no circumstances should you use Perry Aire Services. I had called them for emergency service one night since the A/C vent near my attic was leaking. They came out the next time and said the condensation pipe was clogged. So after they charged me $368 to blow nitrogen through a  pipe they wanted to charge me an additional $250 to clean the outdoor unit since the coils were a little dirty. I declined the $250 additional cleaning so they wrote "No call back warranty" on my invoice. They also wrote that the "drain now flows well". It's important to note that the services I paid for and signed for was to fix the leak coming from my attic/vent, WHATEVER the cause of that may be. 

Flash forward 1 day...the leak is back and worse than before. I call back Perry Aire and the technician says he can come back the next day FREE OF CHARGE. So now I have to stay home from work so they can fix an issue I had already paid $368 for them to fix. The technician claims that the pipe is not clogged and the pipes were in a different place than when he found it (him and the other technician were the only ones in the attic). He now claims that there are other underlying issues (pipes set up incorrectly when they were installed). Shouldn't he have caught these issues on his first visit? Now I have water damage on my ceiling since they told me the issue was resolved and I turned the A/C back on. Best part, now he wants to charge me a trip fee of $95 after he told me his visit would be for free.

So I call the owner to complain. After looking at the reviews it appears he cares about his customers, so surely he will take care of me and make this right. I was deeply mistaken. He blamed me (24 years old 1st time homebuyer), for not having it serviced on before, he blamed me for the other underlying issues with the pipes, he blamed me for declining a $250 cleaning of the outdoor unit, etc. Even though his technicians were not upfront with me on day 1 and let me know what the real issue was, everything was my own fault. He also said I could "Do it myself" if I didn't like their service. The only thing positive was that he didn't charge me the $95 his tech tried to squeeze out of me.

Never in my life have I felt more disrespected from a contractor and he is the owner! What happened to the customer is always right?? I guarantee, he is going to respond to this comment and defend his actions, but I do not want anyone to experience what I went through. Please learn from my mistake and avoid Perry Aire.

**UPDATE**
Now that you can see that the owner of Perry Aire has nothing better to do than research me on social media...here's what's incorrect about his response:

1) I called on Friday night, not Saturday morning
2) The only price I was given upfront was the $139 emergency service fee
3) The only thing I did not agree to pay was the $95 after they said the 2nd visit was free
4) The thing they put a "band aid" on has nothing to do with the $250 cleaning service for the outside unit that I declined
5) I never said the unit didn't have problems in past 9 years...I said since I owned the place in June
6) The air filter has been replaced
7) Never asked to fix everything for free...that seems unreasonable 
8) Nothing in my review is false...I should be able to post a review about my service without getting calls from the owner saying "what goes around comes around"
9) I did not give you permission to release photos of the inside of my home

Get your facts right Steve.

      
      
      
 9 years ago (03-05-2017)

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