Petco Animal Supplies

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Address: 655 W. Montauk Hwy, West Babylon, NY 11704, USA

Phone: (631) 669-8413

Website

State: New York

Zip Code: 11704

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Reviews

FIRST and LAST experience at Petco grooming.  The groomer who attended to my golden retriever did not follow my instructions.  When I telephoned to make an appointment, I specifically requested that they "bathe him and clean up the fur on his paws/pads. I do not want his hair cut".  My husband dropped him off.  When I arrived to pick him up, the groomer said I could go pay and they will bring him out for me.  I was SHOCKED and knew that the groomer did not follow instructions.  She bathed him, however, she also shaved his chest hair, hocks, tail and leg tethers dramatically altering his appearance.  Goldens are a double coated breed and require their coats for various protective reasons.  I love my fur-baby no matter his appearance and did not want him to sense my  sadness over this incident, nor be a witness to my anger with Petco Grooming, so I took him home and requested my husband go back to speak with the manager.  My husband returned, spoke with the manager, showed him photos we took of the 'grooming results' and questioned why my instructions to the Petco groomer (although she was friendly) were not followed.  The manager was speechless, immediately refunded the fee and agreed that this was poor grooming practice (reason for 1 star rating).   Unfortunately, my fur-baby's appearance cannot be immediately corrected.  Now we wait and hope that time coupled with love, good nutrition and daily brushing corrects this travesty.  BEWARE if you utilize Petco's grooming service I will NEVER return.

 8 years ago (12-01-2018)

Great store. Everything that you need for your pets. Very pet friendly.

 8 years ago (14-12-2017)

Super friendly and helpful!  Vera was awesome in handling everything.  They loved my pet as much as I do.  Highly recommended!

 8 years ago (06-08-2017)

I am very pleased with Donald especially for all his help and consideration. Give him a raise!

 8 years ago (18-08-2017)

Great, caring staff! Love the prices!

 8 years ago (28-10-2017)

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