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Reviews, get directions and contact details for Peter Pan Bus Terminal

Address: 1 Peter Pan Way, Providence, RI 02904, USA
Phone: (401) 331-7500
State: Rhode Island
City: Providence
Zip Code: 02904


Opening Hours

Monday: 5:30 AM – 8:30 PM
Tuesday: 5:30 AM – 8:30 PM
Wednesday: 5:30 AM – 8:30 PM
Thursday: 5:30 AM – 8:30 PM
Friday: 5:30 AM – 8:30 PM
Saturday: 5:30 AM – 8:30 PM
Sunday: 5:30 AM – 8:30 PM

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Reviews
So I had made a mistake in buying my ticket online and needed to reissue it. I visited the bus terminal to get it reissued in person the next day and learned two things: it would cost $20 (plus the difference in the ticket) to get reissued and that I could only do it on the day I wanted to go. So the next day I visit and ask to get it reissued and lo-and behold: the buses are sold out and I can't go on my time sensitive trip. $60 down the drain. Wonderful. But then I learn from my friend that you can call the services. Not wanting to go through such abject disappointment again and wanting to at least get some (if less) utility out of my money, I call to reschedule the ticket for the next day. Phoning customer service was fine. They were very prompt (only 7 minutes of wait time!) in reissuing my ticket and it cost half as much. In summary: don't talk to the people who work in the terminals, they'll rip you off and aren't helpful.
7 years ago (17-02-2018)
The Bus was beautiful the Driver told the eta and was 2 mins off... that great to predict the time of arrival and follow it up... I will be taking Peter pan every time to New England
7 years ago (01-03-2018)
I’ve taken Peter Pan buses few times all my experience have been good! No problem at all. Bus is on time!! Never a issue so easy to purchase the tickets as well! Good prices ! Convenient
7 years ago (13-01-2018)
I had a bus driver trying to humiliate me in front of a busload of passengers. It was not the first time. The bus left a half hour late. This is on video. I have not received an apology. Typical Rhode islander with an attitude problem. I hope to never have to step foot in that state ever again.
7 years ago (12-01-2018)
The bus service is good, departing on time but customer service by phone horrible. I lost my Mercedes Benz key in the bus and I made the report by phone and the operator never e-mail me the report and never call me back to let me know about it...very bad customer servive. That cost me $353.00.
7 years ago (30-01-2018)
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