PetSmart

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PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 889 NE 25th Ave, Hillsboro, OR 97124, USA

Phone: (503) 615-5900

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State: Oregon

Zip Code: 97124

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Reviews

I've been to this PetSmart location twice now and both times I was less than impressed with the PetSmart staff. The first time I went there no one stopped to ask me if I needed help, none even said hi. A couple made eye contact but walked away. The girl that checked me out, I wouldn't say was rude but wasn't nice either. She was a tad bit argumentative and judgy.  The second time I went in there was today and they were very rude and made me feel extremely uncomfortable. I walked in shortly after they opened with my dog and they were all standing around talking. They didn't say hi, they just stared at me and my dog as I walked past and continued their conversation. When I was ready to check out one of the boys looked up and pointed to a register and that was it. The group moved to the side and started talking again. The girl that checked me out didn't seem like she wanted to be there, wasn't really friendly. I've worked in retail jobs like that before, this was not good customer serivce. My dog is young and excitable and LOVES other dogs. He started barking when a couple came in and I looked up and the group of kids working there stood there looking like a deer in the head lights. Like they've never heard a dog barking before... None of them said anything, they just stood there staring at me. How uncomfortable! I was dealing with my dog, the girl checking me out looked scared and the rest of them were still staring at me. If they're scared of a dog barking why are they working in a store where dogs come and go? I thought they were very rude. The PetSmart in Tigard by winco is fantasic. The employees there know how to treat a customer and what a dog sounds like. The Tigard PetSmart employees are sweet and ALWAYS friendly when I go in. I moved from Tigard out to Banks about six months ago and was hoping to make this store the one I go to but With this kind of behavior I will not be doing any business with this PetSmart or Banfield Vet. The Banfield Vet here is nice but the PetSmart employees have made me feel so uncomfortable that I will continue to drive all the way to Tigard, an hour away from me to go to a place that wants my business and will treat me and my dog with some respect. I would NEVER recommend this store. They made me feel so unwelcome here I will not go back.

 8 years ago (13-12-2017)

I took my dog here for grooming and I am horrified by the entire experience. My dog has cuts all over his body - the most severe cuts are located in his armpits. When we picked him up he was traumatized and shaking. This is completely unacceptable & I truly believe that everyone should be warned about the uneducated groomers working here.

 8 years ago (02-12-2017)

Very helpful staff. Dogs love the Nutro treats.

 8 years ago (21-11-2017)

Took my 7 month old Yorkie poodle mix to get groomed and the grooming dept was really friendly and helpful. Since it was my puppy's first timed getting groomed ever, they suggested to only do like a trim or clean up just to get him used to everything which was nice. So, instead of paying $42 I payed $32 for a "trim" bath brush out and a nail clipping. The only thing that made it a four star experience rather than a five star it when I left, he still had some matts under his belly. Im sure that when we go back, it will go better cause he already experienced it once. Other than this, I really enjoyed it. And he looks great now!!

 8 years ago (21-07-2017)

While they where completely out of Amano Shrimp, they had a good selection of gloFish. They also had a 25% off deal when buying 4. I bought 11 I believe. So far, they're doing great in my 20 gallon tank!

 8 years ago (08-05-2017)

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