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PetSmart

  1. Kentlands
  2. Washington Grove Pet Store
  3. Brookeville Pet Store
  4. North Potomac Pet Store

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PetSmart

Story

PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 218 Kentlands Blvd, Gaithersburg, MD 20878, USA
Phone: (301) 977-9677
State: Maryland
Zip Code: 20878


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Reviews
This is the best PetSmart as far as management is concerned. Myself and my two babies were treated like the only customers in the store. I hadn't even planned on going in. I was meeting someone outside but my dogs love the store and there's always something on sale. The employees were super nice and the manager (Dave??) I'm so bad with names, treated us like we've been friends for years. Take heed you other pet chain stores, this one's run by the master. I certainly got my money's worth and am looking forward to my next visit.
8 years ago (12-07-2017)
Their employees are fantastic. They always, always, always try their best to help me! Everybody is extremely polite and respectful. I recommend this location more than any other location in this area
8 years ago (18-04-2017)
Great people that work here. There is also a Banfield Pet Vet and groomery at this location.
8 years ago (06-06-2017)
I went through a lot of emotional stress because of their mistake. I signed a contract, believing I had bought two male gerbils. Instead, one of them was a male and the other was a female. This occurred four months after I bought these two so the 2 week contract was void. Except for the fact that I bought them believing they were male. Basically, I didn't sign a contract for a pair of breeding gerbils. All the manager could do was offer me a half priced cage and return one (later both) gerbils. That was it. I had to do everything. I had to find a shelter for the gerbil pups. I had to stress for an entire month over this situation. I couldn't focus on anything, most of the time I sort of just sat there, spacing out and thinking and thinking and thinking. I was placed in a worse mental state than I was already in. The worst part is that I didn't know I was allergic to animals, other than birds and fish. Those allergies had developed over time. I spent Sunday night in the Emergency Room because I was not being rational and tried to reunite the two parents. It didn't turn out so well. However, I had another pair of gerbils before who never bit me other than one of them nipping me sometimes. Yes, that was probably my fault. But if that mistake wasn't made, I would've been able to spend more time with them before not being able to own pets for a long time and needing to take allergy shots for years to come if I want any pet, that's not a bird or fish. I only had these gerbils for a few months. But I loved them. I loved their personalities. I loved how one looked like a mouse, acted like a cat and was actually a gerbil. I loved the one who ran on her wheel all the time, who one time pushed the male off from the 3rd floor (he was fine) and was finally beginning to warm up to me. I had to separate them. And I had to give them away. And I died a little each passing day. And a little more when I, who have always begged for a pet since I was little, couldn't be near any for a long, long time. To many others, this sounds stupid about how one person is able to get so emotional and into these gerbils that they have only owned for a few months. But what I want to make a point is that, I had to pay for an exam fee of $60 to get the gerbil pups sexed. I had to find homes for all of them. I had to suffer, I had to pay for their mistake. I already had a lot of my plate. I just got shoved more into my face. I didn't return any of the parent gerbils (They would not take in the pups) because after this incident, I didn't trust them. And if you were too lazy to read all this (I apologize, this is long, I have a lot to spout out), then please at least read this part. What I want to say is, even after all this the store is not bad in general, they just won't take the amount of responsibility they should be taking. Yes, according to the contract, they can't pay veterinary fees and also the gerbils are officially mine after 2 weeks. But I bought these gerbils under the impression that they were BOTH MALE. I got a MALE and FEMALE. So essentially, they very much lied to me and if they took responsibility other than the form of return the gerbils and cage discount which I didn't need at all, I would probably better off. If people love this store, great, it is a nice store. However, after this incident, I want to implore them to take responsibility if another incident like this happens! I don't want anyone else buying a same sex pair of any animal only to find they are male and female and whoops, they had babies and we can't do anything about that. Basically, it would probably be better to adopt at a shelter. There are too many animals out there needing homes anyway. Go here for supplies? Fine. Go here for animals? I would suggest looking at shelters first. Especially after this. They have saved over 7 million lives. It's on their website. They didn't save my gerbils' lives. I had to save my gerbils' lives.
8 years ago (08-03-2017)
Great place, you can always ask for the most informed employees and they will actively try to sell the better deal.
8 years ago (06-04-2017)
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