Philbrick Heating, Cooling, Plumbing & Electrical

Reviews, get directions and contact details for Philbrick Heating, Cooling, Plumbing & Electrical

About

Serving Hampton Roads with Quality since 1956

Story

Philbrick Heating, Cooling, Plumbing & Electrical is a full-service plumbing, heating, air conditioning, and electrical firm established in 1956 serving all of Hampton Roads. Our installers and service technicians are the best in the industry providing multiple years of experience in top-quality installation of all plumbing, heating, and air conditioning systems. We pride ourselves on providing you with the best professional and dedicated service that you deserve as a customer and friend.

Address: 4999 Portsmouth Blvd, Portsmouth, VA 23701, USA

Phone: (757) 488-8367

Website

moc.cni-kcirblihp@nimda

State: Virginia

City: Portsmouth

Zip Code: 23701

Opening Hours

Monday: 7:30 AM – 4:30 PM
Tuesday: 7:30 AM – 4:30 PM
Wednesday: 7:30 AM – 4:30 PM
Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This is a tough review to write because it will sound like I am either a family member or an employee but I am neither. Last week I noticed water dripping and a large tear on my bathroom ceiling. 2 hot water heaters are above in my attic. It was right after the week or 10 to 20 degree weather so I had no idea what to expect. I called you all at 8:40 and they had someone in the area. He showed up at 9:20 (less than an hour). He went in the attic and took several pictures of what was the cause. (I had 14 years of use on 8 year water heaters previously installed by Philbrick)  I was given the estimate, ok'd the work to be done and then told it would be done later at 3 or 4 that day. In about 40 minutes another crew dropped off all the parts in my driveway. As I was moving a few items out of their way my cell phone rang. They had rearranged their day to take care of my emergency earlier and could be there around noon. It took 3 technicians 4-5 hours to replace both units and installing a new safety pan. All the tearing out and replacing was done without any issue. The guys were very carful moving everything around and we had hardly any cleanup to do...even with white carpet. I didn't even have to handle the old units. The guys did everything. I have repeated this many times and would HIGHLY recommend this company. I knew they were a good solid company but with this last job they are the BEST company. My wife and I thank you all very much.

 7 years ago (18-01-2018)

Our heat stopped working so I left a message over the weekend and got a call back first thing Monday.  I was able to schedule a service appointment for the same day.  Unfortunately we ended up having to replace our ancient hvac unit, but everyone we dealt with from start to finish was courteous, prompt, and professional.

 7 years ago (11-01-2018)

I was trying to look for an available plumber today and they didn't have one. So I asked about tomorrow, they did have one available late in the evening. I asked her if I would be able to cancel if I found one today since that's what I really needed and she said absolutely not. What an awful way to run a business. I have no desire to do business with this company ever because of this.

 7 years ago (30-11-2017)

My husband and I have been using Philbrick for about 35 years.  HVAC, plumbing and they also installed our full house generator a couple of years ago.  Anthony (HVAC man) is wonderful and my husband requests him for any HVAC call. Plumber Michael (with helper Chris), installed a new gas hot water heater (and a circulating pump) in January for us.  I think Philbrick has gotten even better over the years!  Michael was VERY professional and helpful.  Very friendly and personable.  They come in with little booties on (love that!!) and cover the floors, rugs, and stairs--the entire area, before beginning work.  They left no mess.  From a customer point of view, Philbrick's has a great employee in Michael.  I recommend Philbrick to anyone that asks me about plumbing or HVAC needs.  Thank you Michael and Chris for a job well done!!
Debbie Baker

 7 years ago (11-02-2018)

Extremely disappointed in the service, or shall I say lack of. We called on Sunday around 12pm and got the answering service; our heat went out during 20 degree weather. We never received a call back and no one came out. We called a second time around 5pm, still nothing. This was very disappointing and upsetting. Not sure where the ball was dropped but I sincerely hope no one else has to ever experience this.

 7 years ago (15-01-2018)

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