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Pizza Hut

  1. California
  2. Merced Food

Reviews, get directions and contact details for Pizza Hut

Story

Get oven-hot pizza, fast from your local Pizza Hut in Merced. Enjoy favorites like Original Pan Pizza, Breadsticks, WingStreet Wings, Hershey's Chocolate Chip Cookie, and more. For customer support please reach out to our national Pizza Hut channel at www.facebook.com/pizzahutus

Address: 575 W Olive Ave, Merced, CA 95348, USA
Phone: (209) 383-3744
State: California
Zip Code: 95348


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Reviews
I typically like this location, as the food is good. However, today I placed an order and waited almost an hour for delivery. When I called to check on my order, I was told by a girl who answered the phone that Pizza Hut had called me to confirm the order and was told that no such order was placed. Obviously, the girl who answered the phone had dialed the wrong number (and most likely the incorrect area code). I was then told that I could place my order again -- but needed to make sure I give them the correct phone number. Guess what? My e-mail confirmation included my phone number, which was correct. Moreover, it was placed from a Pizza Hut account that I had used to order online several times, with no issues. I didn't even have to enter a phone number for the order! So, not only did she not apologize for HER mistake, but I was blamed for providing a wrong number, even though I can prove I didn't. Not cool. Not classy. Not professional. Mistakes happen, but own up to them. That's what makes the difference. I will not order from this location again, which I'm sure is fine with the person who answered the phone. She clearly doesn't care about providing good service. Fewer customers means less work for her, after all! I'd also add that Domino's Pizza once forgot to deliver some soda that I had ordered. In response, they called to apologize and sent me a coupon for a free soda. It sounds like some of the personnel at Pizza Hut could learn a thing or two from Domino's. I don't care how good your pizza is if you treat your customers like garbage, and don't take responsibility for your own mistakes.
8 years ago (15-08-2017)
Order pizza last night. The lady on the phone was rude. 2 hours later they still haven't delivered called them and they were closed. Such rude people I wish I could give them not stars
8 years ago (16-08-2017)
Check your receipts cause they like to charge $4.00 for delivery and the manager Ms Rebekah Johnson and the area coach Anthony are driving this place down the toilet. Service wasn't impressive had only one person at the counter on a Friday night while other coworkers lolly gollying around. At least take some pride in your job and help others out. Atwater location manager always has her store In order. Oh and a gaint pot hole in the parking lot you should look out for walking or driving.
8 years ago (08-08-2017)
Extremely disappointing. Food never got delivered after waiting over 2 hours and charging my credit card twice.
8 years ago (27-08-2017)
we had order a large pizza with breadsticks and wings to be delivered . So after the first hour we didn't really mind because we understood it takes time but once it hit about 2 going into 3 hours that's when we called and they still couldn't find our order. So we just told the lady that we wanted to cancel it and we ended up going to a different place.
8 years ago (15-06-2017)
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