PNC Financial Services

Reviews, get directions and contact details for PNC Financial Services

Address: 2730 Liberty Ave, Pittsburgh, PA 15222, USA

Phone: (412) 762-7820

Website

State: Pennsylvania

City: Pittsburgh

Zip Code: 15222

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Horrible customer service. Communication of the status of my account has been horrible. I found out for the first time after 6 months that it was delinquent. I've been trying to negotiate repayment of missed payments on a loan since the day I was informed, which was less that 30 days ago. My phone calls go unanswered and I've only had 2 out of 10 calls returned. I sent a certified letter to the address listed on the letter I received with attention towards to the undersignee of the account. The signature on the receipt is just a curved line that looks like an "M" or a "W", so I have no idea who actually signed for it should I need to provide that information. The day after the certified letter was signed for, I received a phone call after I had requested verbally and in writing that I am to be contacted through written correspondence only. This is a direct violation of my rights under the Fair Debt Collection Practices Act, which applies here since my account was charged off to the internal debt collection department. A letter reminding me of the charge off was sent out on July 1, 2017 and I just received it today. It doesn't take 10 days for a letter to arrive as I sent my certified letter July 3rd and it was received July 6th. My certified letter stated what I could do to bring my account current, yet I received a notice dated July 7th, also received today, stating that due to being unable to reach settlement terms my loan is now due in full. The letter I received on June 26th, dated for July 9th states that PNC is willing to negotiate. The July 1st letter states that you are willing to negotiate. I am perplexed as to why PNC would state it is willing to negotiate, yet when a consumer attempts negotiation they want to back-step and request full payment. I have been a loyal customer for 12 years, and I will be moving all of my assets to a different financial institution and closing all accounts. Further, I will be suggesting to friends and family to do the same, and I will be filing further statements to other entities may include but is not limited to the BBB, FTC, and Attorney General for Indiana and Pennsylvania.

 8 years ago (11-07-2017)

PNC customer service is outstanding.

 15 years ago (12-01-2011)

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PNC Financial Services

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