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PODS

  1. Poplar Level
  2. Kentucky Moving Company
  3. Saint Matthews Storage

Reviews, get directions and contact details for PODS

"PODS is the smart way to move, store, or both. Thats because we combine moving and storage into one flexible solution, putting you in control. Move across town or across the country, and take your time. Store at your place or ours. And let us take care of all the driving."
Address: 1841 Taylor Ave, Louisville, KY 40213, USA
Phone: (877) 770-7637
State: Kentucky
City: Louisville
Zip Code: 40213


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
First, I want to say that I didn't have any issues with my pod. I scheduled my drop off and pick up a week in advance so I was able to get the dates requested. The pod was big enough for what I needed it for. The guys that dropped off and picked up were great. They gave me a courtesy call to let me know that they were on their way, and it was placed in the spot that I requested. My frustration is with their billing department which they need to immediately fix. On the day of pick up I was charged $95 which was expected for the pick up fee. Then the very next day, they deducted a whole months billing out of my account which I am furious about! Seriously, how do they not know that the pod was picked up the day before? The girl I spoke with in customer service was great, but Pods policies are horrible! She tried to do a same day refund and I guess the system wouldn't let her, so now I'm having to wait 3-5 business days for my refund! Seriously! It didn't take 3-5 days for you to take that money out of my account! I did not budget for $222 to be taken out of my account, that money was for bills, groceries, and gas! Now I've got checks out there bouncing around like a ping pong ball, and now I'm going to have overdraft fees that I'm going to have to pay for! I know $222 might be chump change to the CEO, Board of Directors, and Owners but to me that's my livelihood! I have to wait 3-5 business days before I can go to the grocery store, put gas in my car, etc. Because of this very issue I will not recommend Pods to anyone which is a shame because the item was great, and the drop off and pick up was great as well! This needs to be fixed! With technology today, their systems should have known that my pod had been picked up and that I should not have been charged for a full month the very next day! It's RIDICULOUS!
We rented a container from this company. The container was being store at their facility under the Louisville. We were called by the company to let us know the container had been dropped by an employee while moving it. It was dropped 3 times. When we got there to open the container and look t the contents, I just wanted to cry. All our stuff was destroyed! There was a hole in the bottom of the container. We had an organ, piano, a love seat, a china cabinet and an antique desk, all were destroyed. It is so terribly heart wrenching when we see your life and memories in pieces. We took over 400 pictures of the items we could get to. There were some items under the container. The keyboards of the piano and organ were broken off their stands. The desk, a gift to my father-in-law from his father when he graduated medical school in 1940 was a very large item and it was in pieces. The company hired a couple of men to help unload the items and inspect the damage. They told us they had never seen such damage before and they are professionals. When we arrived at the site, the employee who dropped the container was very rude, and did not even apologize for dropping the container. I would not recommend this company to anyone. We estimated the damage to be over $60,000. The company made a pittance offer of $5000. We did not expect to loss our furniture and items in such a dreadful way. And for the company to have taken no responsibility for the damages. This was definitely not a normal experience. This was not normal damage nor proper handling on the part of the company.
My experience using Pods was excellent. From the first call, to the delivery, to the pickup. Everything went great. Pods also informed me that my town required a permit for the Pods unit. I wasn't aware of this and so I was able to be sure I was in full compliance. I also found Pods to be a reasonable way for me to store my items short-term.
DO NOT use this company!!! Prior to using there pod we explained where we were located and where we were moving to. They stated no problem they delivered to both. They brought the pod to our house and we put our stuff in it... They picked it up and stored it... We moved and was ready for them to bring the pod to our new home....they said they DID NOT deliver to our new home... I was mortified!!! They had to using he beginning they did, now we have to travel there... To the pod place, rent a moving truck and unload our stuff to bring home. AND they would NOT refund us any money. PLEASE DO NOT USE THIS COMPANY!!! Liars and schemers!!!!
Overall our experience was fantastic! There are a few things I would do differently. First, I would have ordered one more PODS. Two PODS for a 2400 sq.ft. house with a three car garage was just not enough. Second, I would have used a local franchise office rather than go through the internet. Don't get me wrong, our contact person, Tom Halloran I think that was his name was absolutely wonderful. But sometimes it was difficult to reach him since he was in Florida and we were in California. Third, I would have researched the loaders/un-loaders a little better. The loaders in California were great! They had all the right equipment, enough workers, and knowledge, etc. The UN-LOADERS in Kentucky were two very nice guys but they showed up with a small hand-truck and that was all. And it broke half-way through the unload. We had an antique upright player piano that needed to be moved from the PODS to the basement. Thankfully, the basement was accessible from the outside and there was only one small step and a threshold to navigate. The only equipment these gentlemen had to move this monstrosity was brute strength and they did it with only minor damage to the vinyl flooring in the entrance. Would I use PODS again? Abosulutely!
This place is a RIP OFF do not use pods they will leave the pod sitting in your yard and say that you didn't schedule pickup and charge u another month this place is a complete joke and I will be making a report with the better business bureau.. go rent a truck and leave it sit in your driveway for a month at least u know u won't be getting ripped off seriously think twice before u ever think about getting this joke called pod and plus the size of the pods r little anyways... well anywoo look forward to my report to the bbb pods u took the wrong persons money and your pod is still in my driveway even after it's been scheduled for pickup 2 different times and yet u all have failed to come get this junk oh well off to the bbb website bye
The customer service and technicians were exceptionall and very professional, will use this company again for any future moves. Highly recommend to family and friends.
POOR, POOR, POOR, POOR EXPERIENCE!!!!!!!!!!!!! WOULD NOT RECOMMEND PODS TO A DOG!!!!!!!!!!!!!!!!!!!!!!!!! CONVENIENTLY, THEY COULD NOT PICK UP MY EMPTY POD THAT SAT IN MY DRIVE WAY 2 DAYS EMPTY, UNTIL THE DAY THE NEXT MONTHLY PAYMENT WAS DUE, AND OF COURSE THE "SYSTEM" AUTOMATICALLY TOOK MY PAYMENT OFF MY CREDIT CARD. AND OH YES THEY WILL REIMBURSE ME THE MONTHLY FEE BUT NOT THE CHARGES THAT THE CREDIT CARD CHARGES.
Great service easy peasy
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