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Pollo Tropical

  1. Coral Gables
  2. Coral Gables Fast Food
  3. Coral Gables Latin American
  4. Coral Gables Chicken Shop

Reviews, get directions and contact details for Pollo Tropical

Pollo Tropical
Address: 2350 S W 37th Ave , Coral Gables 33134, FL, US
Phone: (305) 461-1915
State: FL
City: Coral Gables
Zip Code: 33134


Opening Hours

Monday: 10:30-23:00
Tuesday: 10:30-23:00
Wednesday: 10:30-23:00
Thursday: 10:30-23:00
Friday: 10:30-23:00
Saturday: 10:30-23:00
Sunday: 10:30-23:00

Update Info

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Reviews
Whenever I see a Pollo around I always stop to get some grub. As always there food was amazing. I got a bowl with black beans & rice, grilled chicken breast, sautéed green peppers & onion. I got the house sauce inDine in: YesOutdoor seating: NoTakeout: Yes
Cant recommend a place where I had to get rid of the food. Beans tasted like canned beans, rice didn't have salt or taste at all. I WONT COME BACK, THAT'S FOR SURE.Food: 1/5
For the price in fast food very nutritious and proportional,extremely healthy. Most times it's served fast unless a customer delays the line but Management and staff for the most part 90% plus of the time always get it right. Keep up the good job and always trying and striving for excellence that's all we can ask for from a fast food or any establishment. Great job
Customer Service is terrible! I had placed orders online for pickup and they were not in the mobile pickup area they have setup, they promote it as “skip the line, order online” but it was not being the case on either times, and when I asked the people on front, this Brazilian lady starts yelling that if my order is not in the computer then is not here, and after finally talking with the manager and showing her my order number, they start putting together my food and the Brazilian lady again took her sweet time probably in purpose to close the bag pasting stickers all over for nothing! Such a bad experience! Not recommended.
First I’m going to say that I LOVE Pollo Tropical. But I gotta say this was the WORST location I have been to. I thought it would be nicer to eat inside for a change, since I always do drive-thru. The customer service here was by the worst I’ve ever come across. They were insanely rude and rushed. Everyone there had an attitude and didn’t speak any English. When I got my order, they messed up a part of my order. Then when I looked at my bowl, I had like a spoonful amount of chicken in my Tropichop that was mostly lettuce, and I got a Large, which should include at least a decent amount of chicken! When I asked for more chicken, they gave me major attitude and told me that’s all that I get, and if I want more I have to pay extra. I left it like that because i wasn’t in the mood to make the line again. I ate my bowl of lettuce and left here extremely unsatisfied. $20 for a bowl of lettuce and a horrible customer experience. If you gotta drive farther to go to another location, DO IT. Because this location ain’t worth it, unless you’re okay with wasting your money and leaving hungry.
If I could leave 0 stars I would, every single time I've ordered from there the food is never ready at the time of the pick up, a couple of weeks ago we order food for our company lunch and went to pick it up at the pick up time and they told us it wasn't ready, they told us that they don't make big orders until they come to pick them up just incase they don't come, which I understand that they don’t want to waste food but it defeats the whole purpose of ordering ahead of time, because of that some of our team member were not able to have lunch until later in the shift. And today again we ordered for our team and when we went to pick it they told us it wont be ready at the pick up time, they told us it would be ready two hours later, even though we ordered in advance, and when our manager was asking why they gave him attitude and told him that it wasn't their issue. We will not be ordering from them in the future.
The service of this pollo tropical has deteriorated. We went through the drive and ordered the pork only to get told in the window that there was no pork. Then we go inside and the cashier takes our order and never asked if it was to eat in or to go. They had a mess with uber orders and when they got to our food we told them it was to go and they continued to prepare as it was to dine in. There were a couple of guests that left very with service. They need to improve their customer service at this location.
pretty quick , very clean even though the menu change a lot . they still have soda refill . they still keep the weekend special for family meal is not bad . chicken taste great Vegetarian options: salad bowls salad fried Maduro boil yuca rice beans Kid-friendliness: family friend sit environment Parking: parking around is paid. the location has a few slots. Wheelchair accessibility: yes. Dietary restrictions: none
Quality keeps moving downward. Too bad, because it was a great place. For example fried Yuca is now more like tater tots and the soup is no longer what it was. So sorry to keep seeing this
Customer service was subpar. We got to the ordering counter and the attendant just looked at us. How about “good evening! How can I help you?” Training is needed here. Menu screens were not working. Tables to sit and eat were not clean.
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