Pots Planters & More

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Address: 7650 Austin Ave, Skokie, IL 60077, USA

Phone: (888) 608-9166

Website

State: Illinois

Zip Code: 60077

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Reviews

Purchasing from Pots Planters and more was a great experience. I had a few questions as to what would fit my space and their customer support was excellent. I got answers quickly and purchased my planter. The quality of product is excellent and I would definitely buy from them again when my next planter needs arise.

 9 years ago (23-06-2017)

So far, not good. 

I originally ordered 3 long planter boxes for $1169.85 total on 8/2/17. At the checkout, I remember it said it generally takes about 5 days to send out the items, which would have worked with my landscaping work getting done.w 

So I waited a week, but didn't get any update on my order except for 1 initial email that said they received my order.. So I sent them an email on 8/9/17 inquiring about the status. But there was no reply for a couple of days.

On 8/11/17, I called their customer service. Their rep who answered told me casually told me it's going to take 4 weeks and it says so on their website. I checked their website, and sure enough it said, "Current lead time for finishing fiberglass planters is 4 weeks."

However, I distinctly remember that's exactly the spot where it said, "No charge for shipping on all orders to the continental United States" when I made the order. I was baited and switched! This order completely screwed up my landscaping plan of coordinating with my landscapers.

Today (8/16/17), I finally received a very short email from them, only saying, "This is shipping on 8/28" (no period).

Completely unprofessional, casual and zero sense of remorse for causing inconvenience, and outright lying. 

I'm reserving two stars right now for the possibility the products are decent when and if I receive them. But beware of their unprofessional business. The more research I do, I'm also getting suspicious. I can't rell whether their real business name is Greentec Innovations (some of their email addresses), GTI Plantscaping Products (how they're listed on Google), or Pots Planters & More (the name on their website and sales email address). I hope they exist and didn't steal my money.

ALSO PLEASE NOTE: Jason Wyrwicz below who gave a 5-star rating is the owner of this company.

 9 years ago (29-08-2017)

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