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Pottery Barn

  1. Chestnut Hill
  2. Massachusetts Furniture Store

Reviews, get directions and contact details for Pottery Barn

Address: 55 Boylston St #5540, Chestnut Hill, MA 02467, USA
Phone: (617) 713-2620
State: Massachusetts
City: Newton
Zip Code: 02467


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The manager was the only helpful person I encountered and that was on my second attempt at buying the same items. The man who "helped" me on my first visit was especially rude. After a very long wait, I was sent home with boxes containing the wrong merchandise. When I called to inform them later that day, I was promised they would hold what I actually wanted and I could just run in and exchange them the next day. I drove all the way back over and the three people looking for my items (that should have been on hold) couldn't find them. After another long wait, the manager told me they didn't have my items. She was able to have it shipped from another store, so she did the best she could but the entire experience was extremely disappointing.
8 years ago (19-02-2018)
I just bought a couch with the help of two very busy decorators (big sale Veterans' Weekend.) They took the time to advise me in choosing the perfect one. I appreciate their kindness and expertise!
9 years ago (10-11-2017)
They delivered a damaged desk and then never followed up. I followed up and spent 40 minutes on the phone, most of it on hold trying to solve the issue. They finally send a replacement desk and it was missing one of the base pieces, so it is totally unusable.
9 years ago (05-09-2017)
Do not EVER order anything from Pottery Barn unless you can pick it up in the store and take it home with you. Their customer service is atrocious. You will get misinformation, unfulfilled promises, and genial but helplessly incompetent representatives. We were told our merchandise was in stock and would be shipped right away, only to find out that 80% of the order was back-ordered. Then we had to make 4 phone calls to get them to apply the discount to which we were entitled. Then they apparently shipped the order finally, but "put it on the wrong truck." We still haven't completed this simple transaction, and will post again if it is ever completed.
11 years ago (24-11-2015)
Visit summer 2013. Appalled at how rude and inattentive staff was to us during our visit. We told them we wanted assistance with setting up a registry and they asked us to wait so they could get through the line of people (even though we had waited in line), then they just ignored us where we were waiting. We asked someone else something and they just kind of brushed us off. Horrified for PB that this is how their brand is being represented. Definitely will not be visiting this store again. We really enjoyed our visit to Crate and Barrell in the Chestnut Hill mall, where we decided to set up our registry instead.
13 years ago (29-08-2013)
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