Pottery Barn

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Address: 7875 Montgomery Rd, Spc 3108, Cincinnati, OH 45236, USA

Phone: (513) 794-0705

Website

State: OH

Zip Code: 45236

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Reviews

The staff here are extremely helpful.  I find them patient and knowledgeable.    I was looking for a bistro table and chairs which they had in stock, but stored in the store room.  They brought items out for me to examine and honored the online discount.  This is not the only time I have experienced such helpfulness.

 7 years ago (15-08-2017)

I love just walking through this place.  They always have nice friendly  people working there and have such cool stuff. A little pricey but I shop for the sales and am never disappointed.

 7 years ago (08-10-2017)

Worst customer service ever, returned a defective lamp and exchanged for new one. Asked for the item to be opened and examined, was given a huff and puff attitude followed by dropping new parts, so she just replaced with the other boxes none defective parts. Then just throw the remaining items back in the box. 

Will never shop here again. It's just overpriced Chinese goods anyways.

You tell me Pottery Barn ? Walking down to Crate & Barrel deuces.

 8 years ago (29-04-2017)

We have been happy with the couches and assorted items we purchased here

 8 years ago (14-04-2017)

Purchased a very expensive couch, paid for shippinng and paid for "white glove" delivery service. Couch arrived two months later, damaged and the movers knocked a hole in my wall and damaged the molding on my door. I expected higher quality service for what I was paying for.

Customer service offered to file a claim for the damage on my home and a credit for the damage to the couch. Two weeks later, silence. I've heard nothing regarding to two issues. 

Also, everything I want to buy seems like its on backorder and takes months to receive. They don't stock the store with easy to pick up items. You're forced to order online, pay $$ for shipping and still receive it weeks/months later.

 9 years ago (19-07-2016)

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Reviews, get directions and contact details for Pottery Barn

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