Powell Auction & Realty LLc

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Address: 6729 Pleasant Ridge Rd, Knoxville, TN 37921, USA

Phone: (865) 938-3403

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State: Tennessee

Zip Code: 37921

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Reviews

Great group of people. I had made a mistake when paying my invoice and they took the time to help me get it all fixed over the holiday weekend when they didn't have to. When I went to pick-up my items everyone was exceptionally nice and helpful. I highly recommend working with them should you ever want to buy something at auction, whether online or in person.

 9 years ago (31-05-2016)

Powell used to be one of my favorite companies until I really needed them and they failed me. They were in the habit of shipping merchandise to me since I live over an hour away from the Knoxville area. If it was a really large item they would take it to their office/warehouse and hold it for me to pick up. This time I had bought some items and paid for them. I was called and asked to set up a pick-up time. On the day set for pick up I was very sick with a fever and dizzy. I was in no shape to drive. I called and explained that to the lady and was told no problem just like always. Then some man calls me and tells me that I have to be there by 3 PM to pick up the stuff. I've already told them that I was willing to take only the small shop vac and some Japanese cookbooks I'd paid for. He tells me that he doesn't have room and it is my responsibility to pick it up. I try to explain how sick I am but he is in such a hurry to get rid of me that he practically hangs up on me. End of story is that I lost over $100. So, a lesson learned. Powell will not live up to their agreements they have with their customers. Later I found out the man lied and told his boss that he didn't even think about taking the stuff to the office for me even after I had asked him to do just that when I talked to him. I'll never use them again.
EDIT***** This is an update on the situation. Powell Auction did contact me and offered to refund the money that I had lost on this deal and I really appreciated that. They asked if I still wanted to cancel my current bids and I told them that I did. I do not want to end up in that same position twice but it was a nice gesture of them to return my money from this auction. I still cancelled my user name with them but feel better about the company now because there was no offer to send items to me in the future as they had in the past and that is a big deal for me. Every auction company I deal with will ship the items I win to me or someone I name to receive it in case of a firearm. Make your own decision just know that you will have to go and pick up your merchandise no matter what happens to you. In a car wreck? Too bad, you still need to be here to pick up your stuff is the attitude I get from them. Gene

 9 years ago (27-04-2016)

Great company,  we love bringing all sorts of equipment and merchandise to sell here! Always treated right, especially by Justin who runs the Sports and Equipment Auctions.

 9 years ago (23-07-2016)

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