Premier Car Wash

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Address: 725 Village Center Dr, Colorado Springs, CO 80919, USA

Phone: (719) 573-2280

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State: Colorado

Zip Code: 80919

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Reviews

I have been to this car wash many times. The price is great and the services are superb. Not ever crowded, though they should be. Other washes around the area are more expensive with less options and busier, I don't get it.

I usually spend about 5 or 6 bucks washing my car. I noticed on my last credit card statement that I was charged 15 dollars when I know I was not there that long. I contacted the business to figure it out. I received a response within a day about the issue. Turns out I didn't push the stop button this time, so it was my fault. That didn't matter. I was still refunded the 10 dollar difference even though I made the mistake.

This is customer service at its finest. I recommend this car wash to everyone I know who cares for quality service at a great price.

 8 years ago (07-02-2017)

Premier Car Wash is the best self service car wash in the area. Always clean and well-managed. I lost $2 in the machine recently and Tonya gave me a prompt refund. Great customer service!

 8 years ago (02-03-2017)

I was there earlier today (1/26/17). I had spent  some time thoroughly cleaning out the inside of my car before I was going to  wash and then vacuum. A white BMW crept past the bay entrance, and then suddenly blocked the exit  to the wash bay. I thought  it was a guy needing directions, it was the owner. He proceeded to yell at me for throwing a bag of garbage in the dumpster, just like any car wash customer does. He went psychotic, ballistic and, scared me. As I got in my car and tried  to reverse  out of the bay (because he had pinned me in), I couldn't  drive off fast enough. He, THE OWNER, then tried to stuff the garbage bag through  a four inch opening in my passenger window. I didn't  try to drive away, for fear that I may run him  over. He managed to break the bag into my window and dump garbage all over my front seat! I felt terrorized and assaulted  by him, to the point where I called 911 and met with local police to file a report.
Maybe he was having a bad day. Maybe he thought I was just loitering at his business. If he hadn't  been psycho, I had planned to wash and vacuum my car. 
This man is psychotic. DO NOT GIVE HIM YOUR BUSINESS!!! I doubt  that this was his first time being verbally and physically violent to someone.  He was so quick to anger and infantile behavior that it seemed like a regular  thing for him.
Here is the public photo that he and his wife have published on another public  review site. I also thought  it was telling that she (co-owner/wife) reviewed their business on yelp or yahoo. She  (Tonya) gave it 5 stars, commenting that there was "great service." If great service means being attacked by the owner,  maybe try spending  your money  at a place that has bad service. 
I will not ever go back, and I hope that you think  twice about  going to Premiere Car Wash. If you decide to go, make sure you don't throw any garbage away, you may end up with all of it dumped  in your front seat. There is another self wash about  a mile from Premiere, at Rockrimmon and Delmonico. It's not flashy, but at least you don't  leave traumatized. What a ridiculous  nightmare this guy was. The officer that came to take my report equally agreed.

      
      
      
 8 years ago (27-01-2017)

Great, clean car wash that never fails to give plenty of soap near the Safeway at Vindicator & Rockrimmon. The automatic wash does a great job on cars. Those people who complained about the $15 charge did not push the "STOP" button as the signs tell you to do. Owners are very nice when there's an issue-number is posted in the bays if you have a problem-they give great customer service.  ps-(I'm the owner and strive to handle every issue that comes up.  If you're not happy with our car wash please give me a call and I'll be more than happy to help you out!)

 8 years ago (11-03-2017)

Didn't work perfectly, but I called the owners and they immediately made it right. 6/5 for customer service!

 8 years ago (15-03-2017)

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