Pro Import Repair

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Address: 301 6th St SE, Winter Haven, FL 33880, USA

Phone: (863) 588-9323

State: Florida

Zip Code: 33880

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Reviews

I recently awoke from a nightmare involving Tony Waters at Pro Import. I had a problem with my vehicle, so I dropped it off at Pro Import in Winter Haven. Tony called me back, and said that he had diagnosed the problem as the clutch master and slave cylinder (which were leaking), and the repair would be $360. I picked the car up two days later, and the car still had THE EXACT SAME PROBLEM. I brought the car back the same day, and Tony tells me that the parts he installed on my car must be defective. He stated that he would order new parts and install them on the car. So, a full week after dropping my car off the first time, Tony calls me yet again to let me know that the car is ready. After picking up my car, I realize that the car is still having THE EXACT SAME PROBLEM AGAIN. I took the car back to Pro Import, at which time Tony tells me that its a strange problem that he has never seen before, and it must be the clutch causing the problem. Tony tells me that he will tear the car down, and find out the cause of the problem. A day later, Tony calls me back and informs me that the clutch is broken, and he can replace it (along with a broken motor mount) for $775. This sounded a little high, but I went ahead and had him replace it. Finally, after having my car for TEN DAYS, I go and pick it up, and everything appears to be running smoothly. I asked Tony if he planned to cut me a break on the parts and/or labor for the clutch master and slave cylinders that he replaced IN ERROR, but he tells me that he will not, because I was "going to need it sooner or later". 

I am going to need a house "sooner or later" too, but I do not have the money to buy one today.

Avoid Pro Import in Winter Haven. He gives honest mechanics and shops everywhere a bad name. If you cannot accurately diagnose a mechanical issue with a Honda, then you have no business in the auto repair industry. 

 18 years ago (28-10-2008)

I've been dealing with Tony for several years now, and he's my "go-to" guy for all my automotive issues.  He's reasonably priced, friendly, and very knowledgeable.  I've recommended him several times to my clients as well.

 14 years ago (25-05-2012)

Friendly,knowledgeable,flexible and reasonable...you name it! This is the best place in Winter Haven to get your car serviced,bar none. I always recommend Tony to friends,family,whomever...at Pro Imports, you get treated like a person and not a number. And honestly, I cannot say enough about these guys but you will be glad you went there.BTW, I have a Blue Tec diesel SUV  and a high perfomance gas engine car...it didn't matter, they are so knowledgeable that they are able to do either.

 14 years ago (23-11-2011)

As soon as my 2008 VW Passat went out of warranty, my engine light came on.  Upon the recommendation of a friend, I took it to Tony and his staff at Pro Import Repair.  Tony diagnosed it as an engine mis-fire in three cylinders.  He didn't feel the need to repair anything because my car was running just fine.  The charge for this service was very reasonable.  About a month later, the light came on again.  Tony graciously diagnosed the same problem and did a little trouble-shooting to see if it could be the coils.  We are now waiting to see if the light comes on again.  I would like to say that Tony is a very fair and honest person, and that is what is so important with automobile service these days.  Especially for those of us that don't know very much about them!

 14 years ago (20-03-2012)

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