Progressive

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Address: 5920 Landerbrook Dr, Mayfield Heights, OH 44124, USA

Phone: (440) 540-4093

Website

State: Ohio

Zip Code: 44124

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Reviews

I have had nothing but problems, lies and being misinformed by progressive. Chose any other insurance company there are a ton.

 8 years ago (13-09-2017)

If I could give negative stars I would! They are Fraudulent! STAY AWAY! Worst company ever!!!! They lie to steal! They made us believe the thousands of dollars we paid was for full coverages on o ur home and automobile but when we actually need their help, their claims department for auto won't return the calls, or bother asking if we are ok, much less care about taking care of any damages in a timely manner. We are 40 days without a vehicle thanks to Progressive lalagagging on their responsibilities to their customers. We have been caused tremendous hardship thanks to our own insurance company. I honestly thought we were doing something good switching from USAA but I was so wrong. #Progressive has no respect for disable veterans or any wounded warrior. They keep questioning my husband's integrity saying police reports, invoices from tow companies and statements from witnesses', along with weather reports showing our city was hit with 4 tornados and severe weather at the time he lost control... are all not valid proof of when/how the accident occurred.  I'VE TOLD MANY PEOPLE DO NOT GET INSURANCE WITH PROGRESSIVE THEY LIE ABOUT THE COVERAGES JUST TO TAKE YOUR MONEY AND THAT IN MY BOOK IS STEALING FROM THEIR OWN CUSTOMERS. If you are a customer, record and document everything or they will backpedal when it comes to paying out coverages you thought you had. We gave them tow invoice with date and time of accident along with telephone number to the tow guy. They spoke to him and he confirmed date time of incident and who was driving, along with weather conditions and damage. Provided police report number and timeline of events and gave name address and number of where my husband was coming from, they called and she confirmed the time he arrived and left along with the vehicle he was driving, sent them newslink showing 4 tornados hit with severe weather at the time my husband lost control and went into a concrete wall. Today my husband had to send phone records from the day of accident and the day that followed and all it showed was that he wasn't on the phone at the time of accident because it was dead. Apparently if we didn't send phone records we weren't cooperating and claim would be denied.  Now they want quotes of policies I was shopping around for prior to choosing to go with Progressive but I didn't have sufficient storage through Google to keep them and receive emails so I deleted them once we decided to go with Progressive and we paid them $3,000.00 Plus they waited 40 days to ask for quotes that were months old. I have no clue what else they will come up with that they need for them to pay the $5,000.00 of damages to our vehicle. Apparently all the info we have given, the statements from 3rd parties and even police reports are not reliable proof of when and how the accident happened. Flo is just for their bait and switch tactic to catfish customers.

 8 years ago (29-03-2017)

If your in a wreck and using this company expect no help. 

 8 years ago (27-07-2017)

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