Public Storage

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More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 820 Kent Ave, Baltimore, MD 21228, USA

Phone: (443) 973-6231

Website

State: Maryland

Zip Code: 21228

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Reviews

I've had a unit at this Public Storage location for several months now and have always experienced excellent customer service from the start. However, Keith went above and beyond yesterday when someone had rammed into my unit and damaged the door latch and surrounding framing, thus making it impossible to open my door without tools and re-bending the steel. Keith worked diligently trying to find creative solutions to fixing the door and freaking for at least an hour and stayed until the job was 100% complete. He did an amazing job in solving the problem and developing creative solutions. Excellent customer service! Thanks, Keith!

 9 years ago (11-11-2017)

I want to thank Public Storage for your wonderful customer service employee Shannon, of the Kent Avenue in Catonsville MD location. During my time using your storage, the highlight from the very first day has been the assistance, friendship, attention to detail and service provided by this golden and valuable young lady.

My every visit was met with a positive, even jovial attitude, with a level of professionalism that I rarely see in such a genuine way. She was always interested in what I wanted and would quickly provide me with suggestions to make my efforts effective and even quickly suggested products on hand to assist my goals.

Ms Shannon represents what I perceive as the best of representatives and my congratulations to Public Storage on her hiring and placing her in position to help. I would confidently say that I look forward to her development into higher positions in your organization. She has proven to me that she is well worthy.

Wendell Parham

 9 years ago (28-11-2017)

This particular site has the most helpful staff. They are very willing to assist. I tip my hat and give my appreciation to the manager Keith. He has the most patient demeanor when being asked a multitude of questions. I come to the site to pay my bill in store and I notice everyone gets the same attention. This gentleman really knows customer service. I had questions regarding a rental increase which I just couldn't understand. I questioned having to keep the insurance which he made me understand was required. After the explanation he advised me of another option,to contact my insurance company to see if there is a clause for coverage of a rental unit. PERFECT!!!!
He didn't let me leave unhappy and with an option that may benefit me. I really appreciate him. I was addressed and treated like I mattered.  
Thank you Keith

 9 years ago (06-07-2017)

Charles, was very courteous and  knowledgeable. He made sure I had all the information regarding my unit along with the payment details . It's nice receiving good customer service.

 9 years ago (19-10-2017)

Charles was very helpful and he got me in and out without any problems. He was very professional. If you go to the store on Route 40 ask for Charles

 9 years ago (08-10-2017)

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