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Reviews, get directions and contact details for Public Storage

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More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 2025 Chemical Rd, Plymouth Meeting, PA 19462, USA
Phone: (484) 533-7358
State: Pennsylvania
City: Plymouth Meeting
Zip Code: 19462


Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 9:30 AM – 5:00 PM

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Reviews
Many thanks to Chris, on loan from the Norristown location. He is polite, professional, charming, helpful, patient beyond belief. He is kind and has a good sense of humor. What does this have to do with renting a storage unit? Excellent customer service is key to establishing a good business relationship. I go out of my way to work with locations whose staff do their job well. Chris is an asset to PS. Retail is not for everyone. I have decided to go with a different company because the customer service I have received from PS has been wildly inconsistent. YMMV.
8 years ago (02-01-2018)
I was looking for a relatively inexpensive storage facility to store household items between closing on my home and getting a new place. I looked at several websites and places and decided that Public Storage in Plymouth Meeting seemed to be a good place to start. The Sales Associate (or whatever they are called) - Tia - was very courteous, answered all my questions and was efficient in filling out the paperwork. There was a LOT of paperwork but it was all straight forward and Tia was happy to answer my questions. I rented a 5' x 5' storage unit and I decided to get their insurance product. One of the things I don't like, is the receipt and billing. I had a coupon for the first month's rent and, of course, the insurance. The receipt is hard to understand (even with Tia's help). Basically, you pay for a full month up front and then the discounts are taken in the second month. It's a bit confusing when looking at the receipt. The fence around the facility is in fair condition (by this I mean I don't think someone that wanted to get through or over the fence would have too much trouble). The storage unit itself is fine. Public Storage supplies a lock. You need a number to enter on a keypad to enter OR leave the facility but the keypad post is set at an awkward position for leaving the facility. If you come down the end driveway, the keypad post is fine but if you are coming the other way, it is difficult to maneuver your car to access the keypad (possible but difficult). The facility is built on a hill so that the paved roads between buildings are a number of bumps, just as well to keep your speed down. Public Storage also sells a number of different size (and purpose) boxes, packing tape, etc. It is very handy but on the expansive side. I did not need or use any of their supplies. I have setup automatic billing and have had no trouble with billing. I would use Public Storage in the future - in fact, I realized about a week later that I needed more space and rented another 5' x 5' unit. The paperwork was basically the same but the sales associate (Mali) had a difficult time getting everything entered. I am not sure if this was because she was new or that my circumstance (getting a second unit) is usual and Mali just wasn't sure how to handle it. Mali did call their support desk several times and it was taken care of in the end.
8 years ago (13-09-2017)
Within the last few months “twice” I have had to pay a different price then what was giving to me with my storage. My unit increases whenever they decide they want to go up on pricing “With pretty much no warning”!! This is ridiculous and such a inconvenience.. It makes no since how much they charge as well as them being able to charge what they want when they want, just for your items to sit inside of a storage unit.. I am not pleased with this company and will not do business with them again nor will I recommend them at all!!
7 years ago (06-02-2018)
After a weekend of chaos I went to public storage today hoping to get a good rate and was assisted by Alaina who was very welcoming and helpful thank you again if you get the chance to read this. You brightened up my day.
8 years ago (19-12-2017)
Tia provided excellent service and thorough explanations. She knew the answer to every question and made me feel comfortable with the whole process on the first visit. Good luck with the new baby in November.
8 years ago (21-09-2017)
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