Public Storage

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More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 2233 E Valley Rd, Renton, WA 98057, USA

Phone: (425) 336-4478

Website

State: Washington

Zip Code: 98057

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Reviews

I have had a unit at this location for several years. Rates are raised regularly, about every 6 months. The whole building my unit is in was broken into at least once that I know of. Recently there has been a rodent infestation that has not been remedied in at least six months and the site is STILL Heavily infested. Management did NOT notify me (or I believe ANY customers) as soon as the infestation was discovered. In fact I have tried to get some satisfaction from management, all they will do is tell me to contact the insurance. They did offer to move my belongings to another site up the road BUT, because of the long time exposure to the rodents urine, feces, chewing up everything and making nests, plus the exposure to hantaviris and other serious diseases carried by these rodents, ALL my Family Heirlooms, pictures, and other generations old Family materials are ALL COMPLETELY RUINED, cannot be decontaminated or "cleaned", and MUST BE DESTROYED AND DUMPED. Management doesn't seem to be very concerned about the situation and HAVE NOT taken aggressive steps to ELIMINATE the infestation. Their statement is, "We've seen a 'reduction in sightings'",  which is a totally unacceptable answer. If you have belongings stored at this site, they are COMPLETELY RUINED unless they can withstand a complete soaking of a ten percent solution of chlorine and subsequent washing and rinsing with water. Anything that can't survive that treatment must be DESTROYED by burying 2 to 3 feet deep, completely burned, or dumped in a landfill (which is ANOTHER cost incurred) I am currently working with several Attorneys to establish and file a Class Action lawsuit which will cover ALL tenants affected by Management's "mismanagement" of this situation.  I tried to leave less than a whole "star", I would like to leave negative stars but it just doesn't work that way. Will post more as advised by legal counsel.

 8 years ago (16-08-2017)

RAT INFESTED & AWFUL MANAGEMENT!

We had a whopping 3 days in the unit before we discovered our things were being chewed through and rat feces scattered across the whole unit. When it was brought to the manager & district managers attention they would continuously repeat "we store at our own risk". While I understand this statement we also rent trusting that the facilities is maintained well. Both managers admitted there was a rat infestation and that they had rat traps in place. They tried to blame me having food in my unit, which I DONT! Neither made any attempt at making the situation right and were almost happy that I said we were moving out after 3 days. (Probably because someone else gets to move in and pay a second rental fee for the month for the same unit) 

Driving around the facilities you will notice that the ground is littered with garbage and that there are very dirty people wondering around the unit (what really could you be up to at a storage unit?) 

I have rented several units from public storage and never encountered people and a facility like this. Just stay away!

 8 years ago (14-07-2017)

Tova is awesome, however the property is completely infested!!!!!!! Absolutely DO NOT RENT HERE!!!!!! Unless you don't care about your property. SEE PICTURES. Poop and pee everywhere, each time I went to unit new wholes. These pictures are from 1 week of being there the last time. Have only had the unit 4 month. Had to move out of other unit I had, moving out of this one ASAP!!!! Found DEAD RAT on the middle of the floor 1 month ago!!! This place is crazy infested. I can't believe a place could be this infested with rats!!!! Utterly and completely disgusting!!!!!  

 8 years ago (20-03-2017)

Tova was fantastic just did 4 rentals back to back took her time. Thank u 

 8 years ago (21-07-2017)

Jerome was friendly and very helpful in getting me set up with a storage unit.

 8 years ago (14-09-2017)

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