Publix Employees Federal Credit Union

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Address: 59 N Peachtree St, Norcross, GA 30071, USA

Phone: (770) 613-0452

Website

State: Georgia

Zip Code: 30071

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Reviews

I have been a long time member with no issues. However, recently I have noticed a change and not for the better. Text messages would say one thing and online ledgers would say another. Fees being posted at inconvenient and inconsistent times. Reminds me alot like the time I was with Bank of America.

 8 years ago (10-09-2017)

This branch needs to be reported and evaluated by the Publix Federal Corporate Office. The customer service is the opposite of what the Brand of Publix represents. The staff is incredibly rude and unprofessional. There has never been a time where I came in to this branch and it ran smoothly. This particular time, they were short staffed as usual, and the membership coordinator decides to take a break while the line is basically out the door. She never greeted anyone or let us know that she will be right with us, she just got up and left. After a little over 15 minutes of waiting without any knowledge of what's happening, I asked the loan agent for assistance and the whereabouts of the membership coordinator. She proceeds to catch an attitude telling me I will be seen when she gets back from her break and she doesn't know when her break is over. I am a former employee of Publix and I have never encountered this kind of horrible  service within the scope of Publix Core Values which is CUSTOMER SERVICE. I really hope that they will improve. 

 8 years ago (06-04-2017)

Horrible services. I was initially approved for a car loan and I couldn't figure out what car I wanted, loan expired and had to reapply. Upon second application I was denied having provided the SAME FINANCIALS in the original application. I'm withdrawing my money here and taking it to a better bank. DO NOT BANK HERE.

 8 years ago (15-05-2017)

I use PEFCU just because they have low fees and its a hassle to change banks. I'm honestly disgusted with their customer service at this branch.  I've never gotten anything done easily with them.  The reason for this visit was to open a separate account from an existing account and they stated that it wouldn't be done in an hour. I'm ab existing customer... how difficult could that be? My wife always tells me they used to be good but overall they have been useless as a Member Service.

 8 years ago (07-03-2017)

I love them they're very helpful and very attentive and understanding in they help with anything you need

 9 years ago (31-12-2016)

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Publix Employees Federal Credit Union

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