Pure Blu Spa

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Join us for a relaxing day at pure blu, the spa at Newport Beach Marriott. We offer specialty treatments for the face and body, as well as spa amenities!

Address: 900 Newport Center Dr, Newport Beach, CA 92660, USA

Phone: (949) 720-7900

Website

State: California

Zip Code: 92660

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Reviews

Special place I love to treat my wife here. They're so nice and best spa services around! Highly recommend!

 8 years ago (12-08-2017)

About 10 minutes into my massage the fire alarm went off but I was assured it was a false alarm and it would turn off at any moment. When it did not, I had to "robe up" and head out to the spa pool. A voice came over the intercom and told us it was a false alarm, so we went back in to continue the treatment. Seconds later, the alarm commenced again and continued for the duration of the massage. We were interrupted once more to be told that the locker room had flooded and that I would need to provide my locker combination to the staff in order to receive my belongings.
We finished the massage and went out by the pool to wait for my clothes to be delivered. Management spoke with a couple of the other ladies who seemed to be really upset. I patiently waited. Someone took my name, address and phone number down and said that the spa manager would be in touch. 
I got dressed. I went home. It's been four days. I haven't heard a peep from the spa management. I emailed them today to give them one more chance to make things right and I just feel utterly forgotten and insignificant. Am I being ignored because I didn't react like a diva?
Sometimes things happen that are out of your control but it's how you handle the situation that really counts.  Failure all the way around. I'm really disappointed. 
Footnote - the massage was wonderful, but impossible to enjoy with a fire alarm blaring in your ear.

      
      
      
 9 years ago (24-09-2016)

We've been coming here for 9 years and the massages are always good, facilities always clean and the staff consistently courteous. 

 8 years ago (02-04-2017)

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