Q3 Contracting

Reviews, get directions and contact details for Q3 Contracting

Address: 3066 Spruce St, St Paul, MN 55117, USA

Phone: (651) 224-2424

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State: Minnesota

Zip Code: 55117

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Reviews

This morning, Saturday, at 8:30 am, a worker from PSC Q3 came by and POUNDED on my front door.  I was sound asleep and practically stumbled to the front door thinking there was an emergency.  I have a doorbell by the way which he did NOT use so I assumed there was some emergency warranting pounding on my vintage glass door.  I opened the door and he said that he wanted to know my schedule for next week so that he could come back.  What??!?!?!  You pound on my door on a Saturday morning, waking my whole household now, to find out when I could be available next week????  I told him that was rude and he simply just looked at me with a weird calmness almost amused.  He was NOT apologetic.  Then he went to his truck (twice) to get me the phone number of his boss (Jeremy).  I called his boss and HE did not care either...apparently the crew wanted to start at 7 am and were supposed to put hang tags on doors but he told them to start at 8.  This was NOT a HANG TAG but a heavy hand pounding on my front door with urgency!  I asked for Jeremy's boss and he said that he WAS the boss of this department. Jeremy went on to justify the whole thing because people never call them back, esp. if they have a delinquent account with Xcel.  I explained that THIS was not THAT and he still just proceeded to justify why his guy woke us up.  In addition, I have been dealing with their mess in my yard now for over a month, the fact that they destroyed my grass in three separate locations, and am positively disgusted with their lack of concern for people's schedules, their yards and now customer's sleep.  I have already had to schedule time off to "be here" so that they could spend a 1/2 hour doing stuff in the basement; my 18 year old son has had to negotiate HIS schedule so that he could be here when they came back and now apparently I will have to take off more time for THEM.  UGH.  HORRIBLE COMPANY.  If I could leave zero stars I would.

UPDATE:  I had no heat as a result of this company messing with my pilot on my furnace.  After calling Jeremy Gilbert multiple times for help he sent his guys back out.  They literally glanced at my furnace and said the pilot was on...then left.  I just hired a heating guy to come out who said that they did not PUSH THE BUTTON on the furnace to finish engaging the thermocouple.  Apparently on the older furnace there is a two step process to relighting the pilot and they did NOT do this. In fact the heating guy was confused as to how my furnace got this way.  The Q3 Consulting team turned off my pilot but did not know enough about relighting it...costing me $75!!!!

 9 years ago (20-10-2016)

This company has been working in my neighborhood for several months and on my block for the last month (Oct-Nov 2015) without incident (although there seems to be a lot of hole digging-filling-and re-digging going on); that is until this weekend (Nov 6-7).  Someone at Q3 thought it would be a good idea to park one of their trucks with a Ditch Witch attached right in front of our house! We do not have access to the street and our mailbox. A potential visitor does not have access to our front walk or our house. On top of that, to leave our house, we need to walk through the back alley which is muddy or cut across our neighbor's front yard to reach our vehicles that have been displaced to a side lot until Q3 deems their work complete. Rude. Inconsiderate. Completely Unprofessional. 

 10 years ago (07-11-2015)

These idiots have been putting in gas lines in my neighborhood and they are clueless. On Monday morning (11/02/15 11:20am) they cut an underground power line and never called Xcel. By the time Xcel realized how bad the damage was they had to fix the line at night so we didn't get power back until 11:00 pm. I sure hope Xcel makes Q3 pay for that screw up. 

 10 years ago (05-11-2015)

Straight awful.  No customer service, had to redo all their work

 9 years ago (24-05-2016)

They came to my house to do a free inspection and flooded my basement damaged my heating system and did not put the sewer cap back on also used my clean clothes from the dryer to plug the floor drain witch is now missing it's cover

 9 years ago (20-05-2016)

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