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Quality Inn & Suites

  1. Illinois
  2. Machesney Park Lodging

Reviews, get directions and contact details for Quality Inn & Suites

Quality Inn & Suites
Address: 4313 N Bell School Rd, Loves Park, IL 61111, USA
Phone: (815) 282-9300
State: Illinois
Zip Code: 61111


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Hotel overall appearance was nice. At check in (early afternoon) there was no staff on the front desk, I rang the desk bell several times and after several minutes someone came. When we arrived in the room, I first noticed a piece of a wrapper (?) lying in front of the A/C unit, making me question if the room had been vacuumed. When I used the shower, I noticed several (12-15?) long black hairs on the side of the shower and in the tub. When I stepped out of the tub, I saw several more on the back of toilet and in the floor. My travelling companion joked the bathroom needed a shave. This room HAD NOT BEEN CLEANED! At bed time, when the sheets were pulled back, we saw something black smeared on the sheets in a couple of places. It had the appearance of mascara and the smears were 2-3 inches wide and 4-7 inches long. At this point we complained to the front desk and a man delivered more sheets promptly. He handed them to me and bid me a nice evening before quickly disappearing down the hall. No apology and certainly no offer to change the sheets. I mistakenly believed someone would replace the filthy sheets. After replacing the sheets, we realized there was no clean pillow cases brought. Again we called the front desk and about 10 minutes later the same man handed me the replacement pillow cases. I felt we were staying in a dirty room the rest of the visit. When checking out, again no one was at the front desk. After ringing the bell once a minute for about 12 minutes, a man came from the back. I handed him my keys and he printed me a receipt. I don't remember him ever addressing me, he certainly did not ask about the stay or express any desire I return. This is a nice property, it seems to need new management that will make some effort to clean the property and act as if they want a customer to enjoy their stay and return.
8 years ago (30-08-2017)
Friendly and pleasant staff. Clean rooms and well kept pool area. Breakfast was good. Kids love the pancake machine. I think you get what you expressed from Quality Inn.
8 years ago (29-10-2017)
Felt safe as female traveling alone. Quiet and close to interstate and other amenities. Good price.
8 years ago (31-12-2017)
The room was nice and well kept. The room had an odd layout in that the shower was exposed to both the bathroom and the main room. We are thinking it may have been a kind of honeymoon suite at some point. Either way it wasn't a big deal for us as a married couple but if you're staying with someone you're not intimate with, it would pose a problem, as there is no barrier to bathroom sights, sounds, and smells.
8 years ago (09-12-2017)
Great location near the tollway and tons of dining options nearby on State St. The staff is very friendly and helpful. The accommodations are decent. The beds are very comfortable. The breakfast is hot, but very basic. The hotel is quiet and far from any major roads. The hotel is not high end but I would stay again if I am in the area again.
8 years ago (18-07-2017)
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