Quincy Credit Union

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Address: 519 Columbian St, Weymouth, MA 02190, USA

Phone: (781) 340-7117

Website

State: Massachusetts

Zip Code: 02190

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Reviews

My youngest sister, Sue, who is severely handicapped and developmentally delayed, went to this branch with her staff to make a withdrawal. This is not our usual credit union, but they had said they could do the withdrawal. They processed the paperwork, took her state ID, and then asked her for her social security number. Staff explained that she wouldn't know that. The teller, Katie, then asked my sister for her birthday. Sue ordered a burger, fries and diet Coke. Staff explained again that Sue couldn't answer that question, though the staff member could. After a long process, I called our credit union and asked for their help.

A rep from our CU called the branch with me on the line and spoke with Katie, the teller. She was rude, corrected me every time I said "cash her check" instead of "withdrawal" and stated that she could not confirm her identity. When I said that this was a discriminatory process. she put her supervisor on the phone, who was still more rude. I explained, with a pleasant attitude, that Sue could not tell them her birthday, but I could. The account is in both our names. The woman  said she was unable to help. I explained discrimination to her. Told her I'd be calling my lawyer and she said she'd get her supervisor.

Her supervisor did not bother with hellos. She said, "I want to speak to the WCU rep." The rep answered that she was present, spelled her name, and said that yes, she would authorize the transaction. The supervisor never acknowledged that I was on the line. When she was finished she hung up. 

I will NEVER use this branch or any QCU again. If Sue could answer these types of questions she wouldn't have round the clock awake staff, or try to order a burger and fries at the bank. I was disappointed that in this day and age, they weren't at least polite.

 8 years ago (25-04-2017)

Not my credit union, but because they are a Co-op Shared Branch, then as long as I walk in with my check book and ID, I can do any banking that I need here. Very convenient! The few times I've been in, the tellers have given me great service.

 9 years ago (03-04-2016)

Convenient, saves a long drive to Framingham. Best of all great friendly emplyees.

 9 years ago (16-11-2016)

Love this credit union. Friendly service and easy

 9 years ago (10-11-2016)

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