Randall Realtors

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About

Since 1977, Randall, Realtors has created a reputation around hospitality, bringing satisfied guests to the soothing beaches of Rhode Island.

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With service you deserve and people you trust, Randall, Realtors is proud to bring you over 37 years of experience in the Rhode Island vacation rental industry.

Picture calm blue waters with tame, foot-high waves meeting the white sandy beaches to create a beach-lover’s paradise. Our Rhode Island vacation rentals are spread along 100 miles of these quiet and secluded beaches. Choose from oceanfront or ocean-view Charlestown vacation rentals, Narragansett vacation rentals, South Kingstown vacation rentals, or Watch Hill to name a few. All our vacation rentals provide easy access to the ocean making getting to and enjoying the Rhode Island beaches a breeze.

Nestled within the Block Island Sound, our quaint beach communities offer a relaxing escape in the form of Rhode Island vacation rentals. While visiting, enjoy fine dining in South County restaurants, explore Block Island by ferry, take a whirl on America’s oldest carousel, or play a round of golf on our beautiful courses. If it’s the nightlife you prefer, The Foxwood Casino, Mohegan Sun Casino, and bustling cities of Providence and Newport are only a short drive away. Whether you’ve brought the family along or are taking a trip for two, our friendly communities are sure to have

Address: 4009 Old Post Rd, Charlestown, RI 02813, USA

Phone: (401) 364-3388

Website

moc.irslatnernoitacav@snoitacav

State: Rhode Island

Zip Code: 02813

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

My experience with Randall Realtors was an unfortunate set of circumstances that could have easily been avoided had they done their job to begin with. My family and I rented a property in Rhode Island for a week in June. We had paid for the property well in advance. We received a phone call a week prior to our check in date from the agent that booked the property for us. She stated that the homeowner was unaware that the house was being rented for that week and had scheduled for an electrician to come in and do work on the home the day of our check in. This delayed our check in date one day. We were offered to change our stay to a Sunday to Sunday and the homeowner was willing to allow us to stay till that Monday. I advised the agent that it would be unlikely for us to change our stay since most of us only took time off of work till that Saturday. We were told since we were being delayed a day that we could check in at 9AM on Sunday. 

So after the two hour drive down, we picked up our keys at the office, which luckily someone was there early since the office actually does not open till 10AM. When we got to the home where we noticed a car in the driveway. We knocked on the door and when no one answered, we keyed into the front door. As we were opening the door, a women blocked us, asking who we were. We explained that we were the family renting the property for the week. She stated she was the homeowner and we we're not to check in until noon. Her husband then met me outside and said there must have been a miscommunication and that he told the real estate agency that we would not be able to check in until noon. He told us they came down the day before because there was work being done on the house and decided to stay the night and they still needed to get the house ready for us. So, with two toddlers that needed diaper changes and hungry, in the car we were given the beach pass to go spend time at the beach till noon. I immediately called the realtors and spoke with a different agent since the women in charge of this property was not in. I informed him that we had already lost a day that we paid for and now we are being delayed again because of miscommunication between the realtors and the homeowners. I asked that we be refunded for the missed day due to this inconvenience. He stated he would pass the information on to the property agent. We continued our stay to our final day, Saturday, and checked out before 9AM. The realtor office does not open till 10AM so we left the keys in the drop box for early check outs. 
Over the course of the next few months, countless phone calls, voicemail and e-mails were sent to the property agent. Every time was a different answer, whether she thought her office assistant took care of it, or it was in the works, it will be taken care of in a few days, then it turned into the home owner doesn't want to refund you. In August I received an e-mail stating the homeowner did not want to refund us because he claimed his electrician went to do work that Sunday but could not because we were there; of which we were not. We had checked out the previous day. I informed the agent of this and she stated that at this point she would have to wait until her manager returned to work. 

Two months later, approximately 4 months of back and forth, I was told that it was agreed upon that the homeowner and manager would not be refunding me for the one day because the homeowner claims we were there for the full seven days and that we were offered an alternative and did not take it. Despite telling the realtor that we could not do a Sunday - Sunday stay and wanted a refund, and the fact that we did vacate the property on the Saturday check out date, we were denied a refund based on a lie. It appears to me the real estate agency did not do their job to check the property was vacated or the keys were turned in so they could advise the homeowner that we indeed leave on that Saturday. It is unfortunate that they could not refund for a day that we paid for and did not receive. Would not refer them. DCP complaint. 

 10 years ago (29-10-2015)

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