Raquel's Florist

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Address: 5602 Franklin Blvd, Sacramento, CA 95824, USA

Phone: (916) 422-9225

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State: California

Zip Code: 95824

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Reviews

Amazing customer service. Edgar went above and beyond meeting my needs making a last minute delivery possible, putting a unknown customer ahead of his personal needs as I had missed the deadline.  Selected flowers exceeded my expectations as Edgar described various options to me so patiently to me on phone, then sent me a photo. I was told by many how absolutely gorgeous the flowers were.  THANK YOU EDGAR & EVERYONE ELSE at Raquel's Florist.

 8 years ago (11-10-2017)

So I ordered a very nice heart shaped wreath for a good friends funeral service that was at their home. I wasn't able to attend so I made sure to order the flowers a full 10 days before the service. I asked that the flowers be delivered by 10am on the Saturday, the day of the service because the service started at 11am. I was told that would not be a problem. So after we talked about the details I paid for the flowers to the tune of $250.00. To my surprise today, the day of the service, I called at 11am to the florist to make sure everything went as we had talked about. It didn't go as I had planned with the florist 10 days before. I was told today... the day of the service... that the flowers had been delivered on Saturday morning at 10am ... last Saturday. A full week before the funeral. To my surprise the florist blamed the person who received my gift for not telling the delivery person that it was wrong. Now the person who excepted the flowers was a guest staying at the friends home and didn't know what to do, so she excepted them. The florist told me that she should have refused the flowers and that I still needed to pay ... I had asked for all my money back... well he didn't want to do that. So we talked and I agreed that if the flowers could be delivered by 11am, the day of the service, I would not ask for my money returned. I asked him to call me with the update after the flowers when they were delivered and he did. So the flowers made it but not after I had been humiliated and embarrassed because the flowers had been delivered a whole week before the home funeral service. So when this florist tells you they will do what they say... don't believe them because they don't know how to make sure they do their job correctly.  

 8 years ago (29-07-2017)

I had some custom made flowers, and I was looking for a flower shop in sacramento that would help me design them even further. I did some research online and found this shop. I noticed they had a high rating on yelp, so I decided to give them a chance. I arrived a half hour before their closing time, and was attended by Alex (the owner of the shop). Alex has one of the most generous and down to earth personalities Ive ever come to know. He does his best to take care of you and meet your needs and still attempt to go above and beyond. He has a Very good sense into what you want and are looking for. I'm very picky with what I want, but he managed to meet my expectations and still surpass them. Above all, i was honestly expecting a pricey charge due to the amount of work and detail he put into the floral design, but he charged me so low I had to ask twice if he was sure. I felt as if I was robbing him. I was so grateful for everything I left him a generous tip, he deserved every penny and still more. The ratings very much well coincide with my experience here. I will absolutely, keep coming to this shop. And recommend it to everyone.

 8 years ago (31-08-2017)

As always the flowers were more beautiful in person than they were in the pictures. Same day delivery and the best flowers I've ever seen. They are my go to florists.

 8 years ago (16-09-2017)

Thank you! Thank you! Because I waited until the last minute to order flowers for my mom on mother's day I expected to pay an arm and a leg. I was pleasantly surprised the cost was not jacked up and was reasonable. Not only that but when they came they were absolutely beautiful!!  Raquel's has won my loyalty whenever I needed flowers! Thank you again for am excellent product at a reasonable price.

 8 years ago (14-05-2017)

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