RBS Kitchen & Bath Design Center

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Address: 2310 S Green Bay Rd, Racine, WI 53406, USA

Phone: (262) 554-2400

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State: Wisconsin

Zip Code: 53406

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Reviews

Mark and his team lack total professionalism and communication etiquette with my husband and I on our kitchen project. Our questions and concerns became unimportant, a hassle and were constantly ignored. Mark and his team made several mistakes that caused a 2 month delay in what they call in their words a “small kitchen project”. To name a few, first they accused my husband I for repeatedly changing our cabinetry from the most expensive ones to a cheaper end one. This is incorrect, we always wanted the Koch express cabinetry from the first day I stepped into their show room, but it was Kelly, the designer, who entered in the wrong cabinet name that perhaps caused Mark to assume this of us. Second, they measured one of our walls wrong, what was supposed to be 103-104 inches in width, Mark and Kelly measured it 100 inches in width. This ultimately caused a huge delay in our project when they noticed that the cabinets they originally ordered did not aligned to the actual width of our wall. Third, prior to signing the contract, I had asked Kelly if the Koch Express cabinets came with soft closing, she said it does and my husband confirmed it only to find out she had taken back what she had originally told us. When Mark made the mistake of ordering the new cabinets with soft closing, instead of both apologizing to my husband and I of their mistakes, we get this atrocious and startling email from Mark! (His email to us can be read below). Fourth, his subcontractors did not handle our cabinetry with care and had damaged/nicked one of the cabinets and they also failed to clean up after themselves, just having a total disregard to safety measures! We have a toddler and an infant who gets into everything; they could’ve gotten themselves hurt from all the debris and nails left behind by them. Fifth, his granite guy Hugo, picked a defected piece to install thinking that we would be “ok” with it. Mark was able to have Hugo come back and replace that defected section; however, Mark failed to communicate what day and time Hugo would come to install the new piece, making us have to shuffle our days and jobs around to work around his schedule. And, this wasn’t just one time we had to do this, we had to constantly accommodate to their schedule. These issues are just a few to name, and with all these issues caused on their part, not ONCE did they apologized to my husband and I.

Overall, I would not recommend RBS Kitchen Design center for your remodeling needs. Mistakes happen, and no project big or small is ever easy, but because of our “small kitchen project” we were belittled and treated just that, “small and insignificant” to them.  We chose them out of their top competitors because we thought they valued customer trusts and loyalty. Apparently, we were fooled.

Mark’s email to us:

From: "Mark Barnhill"
Date: May 23, 2017 9:18 AM
Subject: Re: Quote

Here is the bottom line for you to. You guys came in here several times, designs changed from more expensive cabinets to less expensive ones. The cabinets that you both settled on were Koch Express. That is what you got and paid for. When I re ordered the 2 replacement cabinets I did not look at what was 1st ordered. I made the mistake of ordeing these new replacement with soft close. Period. Too many cooks with too many opinions.

If you want soft close you will need to upgrade and we will order what you want. I will not be taking advantage of again. You got what you paid for. Today we will complete the trim installation and install your microwave oven over the stove. We will pick up any of the cabinet debris and remove that from your property. If the granite is cut to size we will install that also. If the granite needs to be trimed I can have Hugo cut it either on Wednesday or Saturday.

Enough with your insults and bickering for items that you have not paid for. You folks can switch your minds at will. I will be looking for payment in full upon this completion. If I have problems with receiv]i]ng our final balance, I suggest you re-read the contract that you have signed.

Mark Barnhill

 9 years ago (22-06-2017)

Just wanted to say thanks to Mark and his crew for the great experience I had with my kitchen remodel. Mark helped me pick out the right kind of counter top for what I needed and the tile to work perfectly that tied it all together to look amazing. They worked quick and efficiently to get the job done in a timely  manner. I absolutely love my new kitchen.  THANK YOU  Mark. 

 11 years ago (02-03-2016)

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RBS Kitchen & Bath Design Center

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