Re/Max Avenues

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Address: 63 N Dupont Hwy, Dover, DE 19901, USA

Phone: (302) 734-0800

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State: Delaware

Zip Code: 19901

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Reviews

We had an utterly horrific experience with this realtor. My family and I were ready to rent a home this office was showing, despite them having not showed up to show us the home (they sent their handyman to show it when we called, 15 minutes after our appointment with them). We had one small request, and it was one the handyman had already told us was no problem. There was a ratty old cheap chandelier hanging in the open dining area that we wanted switched out with one of our own light fixtures. When we met with the manager and owner of this realty company,  with security deposit in hand, she flat out refused. She told us that was where the chandelier goes, and we don't get to change anything.  We asked her if she would at least talk to the homeowner, as she is just the realtor, and this seemed to enrage her. She stood up and began yelling that the chandelier stays, and if we don't like it, we should leave. She then walked out of the room, leaving my family and I stunned. After a minute to collect ourselves, we went to leave, and she was in the hallway, berating us and making fun of us to one of her employees! I have never been treated this way in my entire life. Do NOT pay this company to rent your property, and definitely do not try to rent from her.

 8 years ago (01-11-2017)

Would give negative if could horrible customer service, realtors don't know any of the housing laws. I shouldn't have to bring them a handbook because they say "they didn't know". Very sad place owner is a real snob would use other words if could she refused to talk to me but kept talking mess about us in her office. Can't stand her! She yelled at her employees while we were in the room and talked bad about other clients, very unprofessional!!!!!

 8 years ago (17-06-2017)

Would give less than 1 if I could.  Hired them to handle my rental.  They allowed three men AND their families to move into my home.  They destroyed my brand new stove and fridge,  ruined my hardwood floors and cracked all of the basement windows.  Had to replace the back door due to the tenants neglect which caused the basement to flood. Had to pay a great sum of money for pest removal and the cleanup was extensive and costly.  Avenues refused to give me any of the deposit for repairs and cleanup.  20k in damages and cleanup.  You want to avoid using this company to handle your home.  Not to be trusted.  Cimmunication is horrible.  An employee even had nothing good to say about the owner who refused to talk with me.  Terrible business with unprofessional staff

 8 years ago (08-04-2017)

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