Re/Max Real Estate Professionals

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Address: 6607 W St Joseph Hwy #150, Lansing, MI 48917, USA

Phone: (517) 321-8255

Website

State: Michigan

City: Lansing

Zip Code: 48917

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I had been wanting to sell my home, so I reached out to Maggie Gerich. Her and I spoke on the phone and exchanged many emails in regard to the process. She was awesome and very helpful. However, when it came time to have her come to my home to look around and determine a starting price, Maggie wasn’t the one who showed up. Robyn Flanders was the one that arrived, and she was much less than impressive. She arrived late, and acted annoyed to even be at my home. She belittled my home multiple times (most likely to get me to agree to a lower price so it would sell quicker), and wasn’t helpful when I asked her what I could do to help add some value. After she left, I never heard from her or Maggie again. Nothing. No phone calls, and no emails. Needless to say, I had another agent come out, and he valued my home higher than I even had. So we listed it, and had a full price offer in 4 days. Very unprofessional.

 8 years ago (23-12-2017)

I used Relax to purchase my condo and the service was excellent from the beginning to the end.

 7 years ago (08-03-2018)

I contacted this agency through an ad on zillow...the agent that contacted me was not the one I had contacted via email through the site but she worked for that agent.  She was young, sweet and seemed knowledgeable.  She told me how beautiful my house was and that it would go quickly...45 to 60 days were her exact words.  She quoted that the comp price for my house was $120,000.00, I knew there were some repair issues...mostly to one of my out buildings so I asked to list the house at $110,000.00 as is (this was April 10th, 2017).  She told me of a few issues i needed to work on...moter on some brick was more than a quarts with, basement walls has florences and needed to be scraped and painted, pealing paint on the house needed to be taken care of that these needed to be fixed, that FHA would point those issues out.  So I borrowed $3000.00 from my family and did those repairs.

Later once the house was listed I noticed it did not read "AS IS", when i questioned this she told me that "we don't want to put that on there, we want someone to walk in and fall in love with the house"; now I'm not the professional here so I went with what she said but was starting to wonder why I had not been told this first.  Then 2 weeks after listing I was contacted by this agent and told that showings & interest was slowing up so we needed to reduce the price!  I was shocked...there had not been an open house yet and she wanted a price drop...that did not seem right too me, but then again I was not the professional, I had never sold a home before so I was totally dependent on her expertise.  10 days later she had the 1st open house...I sat across the street and noticed that perspective buyers were only staying an average of 6 to 15 minutes. I know when I looked at homes with this agent I took an average of 30 minutes to an hour or if I went to an open house on my own...the agent doing the openhouse was attentive and interested in selling the property.

In May, I had to insist on a second open house; May 30th, 2017...the agent was late, she brought "pop cycles" for perspective buyers to eat throughout my immaculate house...odd...and again people only stayed on average 6 to 15 mintes.

As more and more time went by and this agent did not return my calls, or answer my text messages when I wanted to sit down and figure out a plan to get the house sold...I totally lost faith...the asking price went from 110k to 102k and there was no effort put in by this agent...at 105 days on market I ended my contact...hired a different agent & agency...on that next Monday I meet with this new agent...listened to her advice and together we created a plan...she planned on holding an open house every weekend until we received an acceptable offer, I agreed to lower the price to $99,900.00 to hit those buyers looking under $100k, she held an open house that Sunday (where she supplied: cookies, tea & water for perspective buyers).  I again sat across the street and watched buyers spend 45 minutes to an hour and one of those perspective buyers put an offer in the next day for $105,500.00...the new agent wrote our counter as FHA and the buyers would pay all repairs...they accepted...but after the FHA inspection there were little repairs the perspective buyer did not agree on so he went with a coventional loan instead...we closed on September 29th, 2017

I later found out that the 1st agent NEVER sent the documents to my sisters who were co-owners, giving permission to list the house, it was listed for CASH or CONVENTIONAL...FHA or FHA203k was never added...makes me wonder why she is an agent and why not one other person from Re/Max didn't contact me to find out why she/they lost the lising.

I gave 1 star only because this rating wouldn't take ZERO STARS.

This agency needs to make sure their agents representing them are committed and knowledgeable...are assesable to their clients and willing to put the effort in...where was the mentoring.  The emotional stress I was put through for 105 days should never had happened.

 8 years ago (16-10-2017)

I work here. I adore my clients and the staff, and my clients are 100% happy!

 8 years ago (27-10-2017)

I was in a bad spot on an underwater property. I interviewed 3 real estate professionals who each gave me a price opinion. I went with Nichole McCollum who helped me navigate the stressful waters of a short-sale making the process relatively easy. 

 8 years ago (29-03-2017)

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