Red Robin Gourmet Burgers

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Address: 921 Norland Ave, Chambersburg, PA 17201, USA

Phone: (717) 263-7900

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State: Pennsylvania

Zip Code: 17201

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Reviews

One of the best Red Robin locations I've been to, the service is outstanding. Red Robin emailed me an online coupon good for to-go orders which I wanted to use. When it came time to pay for my bill the waitress tried to use the discount however there were issues since I didn't have the Royalty card with me. Manager stepped in and honored my coupon regardless that I didn't have my rewards card with me. She took my cell number linked to the rewards card to try it this way and for some reason my cell number linked to my card wasn't going through either. Manager was understanding and she could have denied me the discount but she didn't. Now that is customer service! My food was delicious and I will gladly patronize this establishment in the future.

 8 years ago (09-04-2017)

I'm from Vermont, and I never ate at a Red Robin before. I was traveling down to D.C and we stopped in Chambersburg to have dinner. My family and I had an amazing experience here! Food was awesome, didn't take long at all. Josh was our server and he was phenomenal! I've never had a server interact with kids like he did with mine. He was very friendly. We will definitely comeback when we make our way back to home!

 8 years ago (06-06-2017)

A bit pricey for a mainly hamburger place. Our server was not particularly attentive but the manager went out of his way to fix things when there was a problem with our order. The food is great - the service is average. 

 8 years ago (12-06-2017)

I had called ahead for an order to go, and gave them 30 minutes to have the order of two hamburgers with fries ready. I got there right on time, and then had to wait over 15 minutes to get my food.

Apparently there was a problem with the credit card processing system, which I understand it happens. 

Their solution was to make us wait, and then when they finally came up with a fix, handed us our food, which was now cold. 

Hence the three stars. They did apologize, but if you have someone's food sitting there for almost 20 minutes in a box, maybe put some fresh fries in it, at least, or offer a complimentary beverage while we sit and wait. 

The location was fairly clean, but the food looked thrown together. Probably just a busy moment but it was still a 3 star experience. 

 8 years ago (06-06-2017)

Noah is awesome! Very pleasant and knowledgeable. He was willing to accommodate my daughter from 🇵🇪. You rock! Plus the food was great👍

 8 years ago (29-05-2017)

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