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Red Roof Inn Hartford - New Britain

  1. Connecticut
  2. New Britain Lodging

Reviews, get directions and contact details for Red Roof Inn Hartford - New Britain

Red Roof Inn Hartford - New Britain
Address: 65 Columbus Blvd, New Britain, CT 06051, USA
Phone: (860) 348-1463
State: Connecticut
Zip Code: 06051


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Reviews
Wow. Completely different experience than the one I had last year, & it was a worse experience. I think it was new staff too, so I am not sure if that had anything to do with it. My trip started off with getting there at about 4am, so I was hoping / expecting my check-in would be quick & smooth. Instead, I had tried 5 times to finally get into my room. One of those times, someone was already in the room. I wanted a room with a fridge, but because of my late check-in on the 1st day, I couldn't get one (because they were all taken already). I tried to get a room with a fridge the next night, but I was unsuccessful. Tried getting one the 3rd night I was there, but the 2 employees behind the desk were arguing about something, so I just gave up. Very unprofessional & very rude. They didn't even recognize or acknowledge that I was there. There was another guest standing there too....he walked away as well. Their argument was more important than either one of us. Halls were dark & smelled like pot. They also seemed muggy & had no fresh air. Lots of slamming doors too. Could even hear the people next door moving around, slamming things, etc. Didn't even try breakfast because of my experience last year. So, I cannot comment about what they had for breakfast or whether it was good.
8 years ago (26-06-2017)
I want to say that the customer service was great but the room was horrid I had a fear that I may pick something up I tried to disinfect as much as possible. I stayed on the 4th floor with my kids just for a one night stay while we debug our house. They offer coffee and they have a vending machine ice.i would not recommend this place for anyone period.the carpet was sticky you could feel the dirt and even though we said none smoking our room still smell like it was a smoking room.
8 years ago (19-09-2017)
Clean rooms but didn't like the soap offered. Had a not so pleasant smell. It just wasn't perfumy enough. Some people were hanging out in front which made the place feel a bit uncomfortable. Service was polite but they gave us a key to the room and when we went in there was someone already there. Had to go back down to get another room. Front desk clerk apologized and was nice about the mix-up.
8 years ago (03-10-2017)
Asked for late checkout because I got in at 1am. It was explained to me that they have to turn rooms over....You know like this is my very first hotel stay.... so all rooms are sold out? In this dump? Also it’s no smoking but the entire hotel smells like smoke and ass. Won’t be back
8 years ago (03-10-2017)
The pictures online look great, so I booked a smoking room. BEWARE OF THE SMOKING ROOMS they are the WORST!!!!! The carpet was so nasty and stained along with the ceiling it was horrible. The king size bed had twin bedding thrown on horizontally, with out a top comforter. The desk was wobbling I was scared to put my purse on it for fear it would fall apart. Just because your a smoker does not mean you should not have a great experience. I will never go there again, for the fact that they have stunning rooms for non smokers and throw smokers in a nasty dirty room. The halls smelled like urine, no refrigerator or microwave. Never Ever Again. The staff was nice I will give them that, that's why it's two starts and not one.
8 years ago (19-06-2017)
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