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REI

  1. Iowa
  2. Iowa Bicycle Store

Reviews, get directions and contact details for REI

REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 5901 Mills Civic Pkwy #4100, West Des Moines, IA 50266, USA
Phone: (515) 221-1938
State: Iowa
Zip Code: 50266


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
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Reviews
Great staff of very helpful and knowledgeable people. Their prices were a bit on the higher side. My family and I moved here from California right before winter. It was difficult to get everything we needed to stay warm. REI was the most helpful in showing us around the items we needed and how to pair them to get maximum warmth. Will shop here again.
7 years ago (15-01-2018)
Always enjoy coming to this store. Glad Des Moines has an REI. I was dissatisfied with a brand of shoe whose quality, in my opinion, has declined over the years. A very helpful staff member not only give me some insight of the changing shoe industry, he also encouraged me to contact the shoe company directly, assisted me with an exchange and suggested another shoe brand that may better fit my needs. I have been a member since 2006. I love this Co-op.
7 years ago (02-01-2018)
Staff is always helpful and knowledgeable. You can’t beat their return and exchange policy, and a membership is well worth the money. Dividends don’t always apply to clearance or sale items, but even for a person who almost exclusively shops their sales, it has paid itself off a few times over. A recent purchase of mine led them to offer a discount at the expense of a logistical nightmare for the store, but they sorted everything for me and stood by their word even though it took over an hour to straighten out (not for lack of effort). Even though it took a while, I appreciated their honesty and diligence in getting me what I wanted and on my way. Also, I don’t generally recommend collecting credit cards, let alone carrying a balance, but their store MasterCard has some good perks if you shop REI often. Interest is quite high, but just using it and paying it off in full yields greater dividends and donates a little to outdoor charities each purchase. Without question, REI in West Des Moines is my favorite store to shop at!
8 years ago (29-12-2017)
Always good customer service. Employees are friendly and extremely knowledgeable but never pushy. Prices are a bit high, but you get what you pay for. Always high quality and built to last. If you shop even occasionally at REI it's definitely worth becoming a member!
8 years ago (27-11-2017)
I love REI! My experience in this store overall was good, when I had specific gear questions the employee that was the most knowledgeable was on break. Obviously, this was a case of bad timing and the the employee I had approached was honest about their limited knowledge. All interactions were positive. Thank you!
8 years ago (10-10-2017)
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