REI

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Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 22 Chapel View Blvd, Cranston, RI 02920, USA

Phone: (401) 275-5250

Website

State: Rhode Island

City: Cranston

Zip Code: 02920

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Long time member and loyal shopper at REI. Great store but terrible customer service. Had bought a pair of MSR Lightening Ascent Snowshoes (size appropriate for my weight) back in December and one of the frames bent after just four hikes in deep snow in NH and ME.

Brought them in to get them replaced and was given a hard time by the manager. He told me that since the teeth were showing signs of a little wear that he didn’t want to replace them - called it normal wear and tear. Scraped teeth are normal wear and tear and I wouldn’t be replacing them - a bent frame after just four uses isn’t normal wear and tear.

He kept asking me in different way about what happened - felt like I was going to have to bring in sworn statements from the people I was hiking with when they bent to support my story. He finally relented but said “don’t bring them back if they break again because I won’t replace them again” as he walked off. Very disappointing experience

 7 years ago (24-02-2018)

nice store, nice products, but what a nightmare to deal with.  tried exchanging a gift with a gift receipt for a similar item that is the exact same price, same brand, and it would have cost me $50 out of pocket to exchange.  item was brand new never used.  Because of their dividend system, it is impossible to exchange a gift with a gift receipt without first repaying the "dividends" and paying sales tax again.  What a terrible system!  
 
On top of this,  the manager at the Cranston store was very rude and dismissive, and has a terrible attitude for someone who works in customer service.  

Nice store, but very disappointing that a simple task of an even exchange is impossible.  Any other store would have done the exchange no problem....

 7 years ago (10-02-2018)

I enjoy shopping here EXCEPT that the upper floor vibrates. I hate that. Yes, I realize the building is supposed to do that, but it's still freaky. Easy to access by public transportation. You'd think they'd have a bike rack but I didn't see one.   Thirteen miles pretty much due south from the MacColl Field YMCA.

 8 years ago (04-09-2017)

Wonderful shopping experience! Thor and Dan were very helpful and knowledgeable. Thanks guys!

 8 years ago (08-09-2017)

The staff and service are nothing less than impeccable! The entire visit was absolutely awesome and the prices are very reasonable. I decided to become a member before the end of my visit.

 8 years ago (14-06-2017)

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