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Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 375 Cochituate Rd, Framingham, MA 01701, USA
Phone: (508) 270-6325
State: Massachusetts
Zip Code: 01701


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Reviews
I recently had another great experience with REI. Some shoes that I purchased were falling apart after a little over a year of light use. They were willing to stand behind their product and replace them. I am glad to pay a little more for that type of great customer service.
8 years ago (17-08-2017)
I got a new pair of climbing shoes here today. The associates where more than happy to help me try them on the wall. The store has all the climbing gear for an outdoor outing and the associates are local climbers who had some stories to share. Overall pressure free shopping experience
8 years ago (19-08-2017)
Really excellent service in the shoe department. I went in looking to buy some shoes for a 100+mile walking trip I was about to embark on, and the salesman easily spent 20-30 minutes working with me to make sure I was buying the right shoe, even though he was also juggling two other customers as well.
8 years ago (21-08-2017)
REI sets the bar high when it comes to selection of quality products and it's customer service. They have a large selection of youth wear and gear which has been great for my young daughter. I have always received great service and attention whenever I had questions. They stand behind their products, so if you have any issues, simply bring it back for full refund, exchange or credit. Their bike and ski section is great and the selection of camping gear and clothing is exceptional. As a member I earn rewards which turns into REI credit each year. Their annual 20% off Spring sale is not to be missed when you're in the market for a significant purchase!
8 years ago (13-04-2017)
I recently got a membership at REI and purchased some climbing equipment. They gave me a 20 percent off coupon on one full priced item because of the temporary sale that they had. The coupon period had expired because I had been under the impression that the coupon was a gift for becoming a member, not something that went along with the current sale. When I went to purchase a new pair of boots, the associate behind the counter, Dan, and his on duty manager helped me out and overode the price of the boots and applied the 20 percent discount. This helped me out a lot because I'm going on vacation this weekend and need to manage my expenses. I truly appreciate this commitment to excellent customer service! Thank you!
8 years ago (21-06-2017)
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