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Relax The Back

  1. California
  2. South Pasadena Furniture Store

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About

Relax The Back is the nation’s largest specialty retailer of products that relieve and prevent neck and back pain.

Story

Relax The Back is the nation’s largest specialty retailer of products that relieve and prevent back and neck pain. Our Pasadena back store offers more than 300 items; from pillows and support cushions to elaborate massage chairs, ergonomic office products, Tempur-Pedic Mattresses and Zero Gravity recliners. When you visit, our trained, friendly staff is eager to share their knowledge on preventing and relieving back pain. Let us custom fit you for products that best meet your needs.

Address: 240 S Lake Ave, Pasadena, CA 91101, USA
Phone: (626) 793-1966
moc.liamtoh@sirjmap
State: California
Zip Code: 91101


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Reviews
On July 17, I purchased a chair; the charge cleared my credit card a week later. Given that it was a special order, I expected it would take a few weeks, but it turned out to be an ordeal. The company shipped the chair on 8/15 but sent the wrong size seat, so some back-and-forth with them took until the end of August to figure out what to do. When the new (correct) seat finally arrived in mid-Sept, I went in to the store to pick up the chair only to find the cylinder that adjust the height wasn't working and the chair was stuck in the lowest position. (Note: *I* discovered this in the store; it doesn't appear anyone else tested it before me.) This problem was fixed and I finally picked up the chair on Sept 20th, two months after it was ordered. The reason I was getting the chair was because of a back issue and a need to find a way to sit at work that addressed my pain, so the delay was not ideal. Although there were some apologies, I asked for store credit or some other way to make up for all of these errors and for the delay... so far nothing. The seat is nice--works really well and great for my back. There were a few dings on the roller feet, which I don't care too much about, but just one more thing to add to this ordeal.
9 years ago (23-09-2017)
I highly recommend the Pasadena Relax the back store. The customer service was outstanding. I am a Physical Therapist and one of the several diagnoses that I treat is related to neck and back pain. Throughout my career I have referred patients to the various Relax The Back stores throughout Southern California. With that being said, I recently visited this store as a customer. I was impressed with the customer service I was provided and the Store Manager generally seemed as though he care about me taking my time to purchase the item that was best for me. Furthermore, he was very knowledgable about all of the products and was able t use his expertise to assist me in picking the item that best fit my needs. I went in to purchase a pillow and this was an important purchase for me considering that I had been experiencing frequent headaches. Since purchasing the pillow my headaches have decreased. I appreciate the service I was provided a this store!
9 years ago (23-08-2017)
After 8 years of use, I had a bubble develop in my seat pillow. Frankie at Relax the Back suggested I return it with my sales receipt, which of course, I didn't have. So he searched and found the original where I had bought 2 pillows. I sent it back mid-November and today I received a brand new seat pillow. Frankie was so helpful and nice about it. I will definitely return in future when I need a new mattress or chair.
11 years ago (05-12-2015)
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