Rensch Michael A DDS

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Address: 1601 McPherson Ave, Council Bluffs, IA 51503, USA

Phone: (712) 328-1810

State: Iowa

Zip Code: 51503

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Reviews

This place is great. I have had nothing but happy experiences here and highly recommend it to anyone considering going here.

 8 years ago (14-04-2017)

Dr Rensch is a great dentist and very nice and friendly. We have had such a horrible experience with his billing person Mindy. She says she is going to follow up on things and never does. I have entire conversations with her that she doesn't remember having and she told me "she can't keep track of all that." She says she will do something and nothing ever gets followed up on. She is horrible and rude and very condescending! She never calls me back about anything. She doesn't know anything about her job. I wanted to work through the plan for treatment so I could make an educated guess of the amount to put on my flex plan and she acts like she doesn't have the time of day. I tried to do this two years in a row and she refused to help. I have left at least two messages for Dr Rensch to call me and he didn't respond. I asked to speak to the office manager and they said that was Dr Rensch's wife but she doesn't deal with stuff like this. What is a customer supposed to do? I have always been treated very well by the rest of the staff but Mindy is horrible! I'm not sure why she is able to keep her job because she is completely useless. Mindy told me that billing my insurance is a "courtesy", that she is not responsible for it really. I guess my only choice at this point, is to find another dentist.

 9 years ago (24-06-2016)

Dr rensch is great. Very professional, nice , great at his job. You will not find a better dentist

 9 years ago (13-07-2016)

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