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Restoration Hardware

  1. Central LA
  2. West Hollywood Store

Reviews, get directions and contact details for Restoration Hardware

Address: ​8564 Melrose Ave, West Hollywood, CA 90069, USA
Phone: (310) 652-0323
State: California
Zip Code: 90069


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Reviews
Amazing rooftop played pool and ping pong. If you want a ride to the other location they have cars that will drive you. Just ask. Honestly love this place. Great furniture
10 years ago (09-08-2016)
The store is beautiful. Our original salesperson (Zac) was very helpful. We like the merchandise we've received so far. Delivery has been a nightmare. Here are the highlights of the last 4 months of trying to get two beds delivered. The beds we ordered in February have still not arrived (the many towels and bedding accessories arrived on time). The first time delivery was scheduled, the truck broke down. They were to deliver a few days later, but lost parts from both beds. By combining parts from both beds they made one (rails did not match color of the bed) and said two new beds were ordered. A loaner bed was arranged for the missing bed. I received a call from the delivery guys saying they were in front of my house with the loaner bed. Of course they were at my billing address in LA, not the delivery address in Palm Springs. They said they would call when coming to Palm Springs. No one ever called. As I was leaving my house to go to a concert, I saw a truck turning onto the street. I turned around and it was the RH delivery. I told them I didn't have time to wait and they called into see about reschedule. 5 days later was next available. The guys said they could set up the bed quickly, so I impatiently waited. I received a call today to arrange delivery of one of the reordered beds. When I asked about the second bed, the delivery people said I would need to call RH. I called RH customer service and was told there was no second bed ordered. She ordered it for me today and expects delivery approximately the third week of Aug. No one at RH will rush anything to accommodate an increasingly unhappy customer. We have received $600 in store gift cards before this latest fiasco, but today has pushed me past my point of being understanding. There is no excuse for such incompetence at seemingly every level of this process. I just tried calling the store in West Hollywood twice, but the phone is never answered. Hopefully in Aug I can update this review with good news.
10 years ago (10-06-2016)
This is a stellar RH location - huge, beautiful, and doing an incredible job of showcasing their products! The staff are very, very friendly and super helpful. I've purchased various items from this store, and it's always been an absolute breeze! If you're doing a large purchase, the staff will sit with you and assist in room and home interior design. Excellent customer service! Pro tip - it's easiest to simply valet at this location versus trying to find street parking.
11 years ago (30-09-2015)
Top quality furnishings! I have to say that I nearly fell asleep just from sitting down on one of their sofas haha. The lounge on the roof is one of the most relaxing places in the city. Friendly staff
11 years ago (05-04-2016)
I am mixed about this place, the furniture is really nice and the place is beautifully arranged. But the staff there is awful. It just feels they are very arrogant and don't give you the time of day.
10 years ago (02-06-2016)
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