Rite Aid

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Address: 60 Solano Square, Benicia, CA 94510, USA

Phone: (707) 746-0229

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State: California

Zip Code: 94510

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Reviews

This review is in regards to the pharmacy only.  I was very uncomfortable with an infection that I needed to get my antibiotic  for.  My doctor phoned in the prescription to Rite Aid, Solano Square, a little before 8:30.  Since the drug store posts it's hours as open until 10, I figured I'd give them a little time to fill the prescription and then go pick it up.  When I got there, the prescription was there, but they hadn't typed it up yet.  And they were closing (at nine, not 10 as posted on-line).  So, instead of seeing that I was distressed, typing up the prescription right then, and letting me  get my medication, they argued that they didn't have my prescription typed up because there were others in front of me (not people.  There were no other people there, just the paper work).   And they refused to fill my prescription or even give me the paper prescription so that I could go to another pharmacy to fill it.  I was left with no medication for the night.  I found this to be unbelievably  regimented thinking, showed a total  lack of problem solving ideas, non-empathetic (after all, the people who come to a pharmacy are sick), and just, well, stupid, really.

 8 years ago (28-03-2017)

The only time you'll see a smiling face behind the pharmacy is in there pictures. I tried to call the pharmacy to ask about a ten day over due prescription. Before I can finish my sentence I am interrupted by a crabby sounding woman who wants my b day. I told her it would be nice if she waited for me to finish speaking. She put me on hold and never returned. This is not the first time rudeness from the pharmacy staff has left me steaming. Looking for a new pharmacy.

Talked to the manager of the store and he took care of all my concerns. When your sick and in pain you want to talk to someone who listens. Thank you Robert for listening.  

 8 years ago (25-01-2017)

Rite Aid ice cream is my favorite in all of Benicia. The staff are always friendly and the ice cream is tasty for a great price.

 8 years ago (16-06-2017)

Pharmacy never has prescriptions on time and pharmacy staff is always "swamped." Get more staff or new excuses. 

 8 years ago (23-03-2017)

RiteAid in Benicia is very nice.. I have been treated with respect and good customer  courtesy.. The people are friendly & the pharmacy dept.. Is always good to my Mom & myself.. The copays are decent prices and I love the Plenti point system. . Its a great way to save. Thumbs up !

 8 years ago (09-11-2016)

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