Rock Hollow Garden & Hardware

Reviews, get directions and contact details for Rock Hollow Garden & Hardware

About

Rock Hollow Garden & Hardware is a local Hardware store with a friendly staff willing to help with whatever you need
We have everything for outdoor landscaping, home repairs and even pool chemicals! Come by Today!

Address: 3009 Bypass Rd, Newcastle, OK 73065, USA

Phone: (405) 387-5566

Website

State: OK

City: Newcastle

Zip Code: 73065

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Great customer service. Great senses of humor. Knowledgeable staff. If one of them doesn't know the answer, they will call someone who does.

 7 years ago (10-02-2018)

Has everything you need, I prefer to shop this small business over the big chains. Great customer service and they go out if there way to get what you need

 7 years ago (02-02-2018)

People are very nice and helpful they always greet us and make sure we find everything we are looking for.

 7 years ago (20-01-2018)

Very friendly and helpful.  Cost is higher.

 7 years ago (09-03-2018)

I am disabled.  I called the store and spoke with a clerk to ensure that the items I needed were available before I sent someone to purchase them for me. 
I called around 2:00 and request 4 bags of Weed and Feed and said that someone would pick them up a little after 4:00, and would they hold them for me since 4 was all they had.  She said that she would hold them under the name I provided for her. 
The person picking them up was able to go earlier than anticipated, so they arrived before 4:00 and the store had already sold 2 bags to someone else. 
The 2 bags that were left was not enough for my job, so it was frustrating to know that their customer relations didn't mean any more than that to them.  
It was their right to sell the product, but you would think that they would at least wait until the agreed time to see if you showed up before letting someone else have it.  
They need a good PR person to have a team meeting with their staff and manager. 
A couple of years ago, while I was still able to drive,  I had gone to their store to look at statuary items that were on sale. 
I noticed a large statue that I liked and asked one of the clerks if it was one of the items on sale.  I received a very sharp, unfriendly reply stating, "NO!  I'm not selling that to you for that price".   
Being in retail business and customer service my whole life, it's very hard for me to continue to do business with people who act like they are doing you a favor to help you, and they don't value their customers enough to keep their word.  
The attitude of the sales clerks trickles down from management.   In my case, the clerk was nice and helpful this last time.  I am sure she had permission from management to go ahead and sell the items that were on hold.  Just plain tacky.

      
      
      
 8 years ago (19-03-2017)

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Rock Hollow Garden & Hardware

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