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Reviews, get directions and contact details for Rockport Factory Outlet

Rockport Factory Outlet

Story

Once upon a time, there were dress shoes, and there were sneakers. And that was it. But that's not how life works. What about everything in between? Drawing on generations of shoemaking experience, Rockport was able to merge the comfort of athletic shoes with the smart, sophisticated look of dress and casual styles. With over 45 years of serving customers in more than 60 countries, we like to think our efforts have paid off. Through it all, we still love what we do. We're still working to refine and perfect our craft, because we're committed to building the best possible shoes for our customers.

Address: 622 Premium Outlets Dr Suite 622, Monroe, OH 45050, USA
Phone: (513) 539-2099
State: Ohio
Zip Code: 45050


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM


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Reviews
I purchased the Sandy walking shoe for women from their online store. I was sent the wrong size and color even though according to the box, I should have gotten what I ordered. The insoles had pilling, so it seems these were used shoes. The customer service rep could not replace them and stated that the shoes probably had been returned from a store that put them in the wrong box before they were returned. The correct show size and color were no longer available. Normally I would not bother to write a review but Rockport keeps on sending me emails asking me to review my purchase. So far, two reviews have been refused - the first one because I mentioned the staff should look in the box before sending out items. I tried again and apparently because I mentioned the insoles had pilling, the second one was refused. Thankfully L.L. Bean had some walking shoes that are not exactly what I wanted but they are actually new and match my order form.
8 years ago (11-05-2017)
The staff here are always helpful and really know their stuff! They bend over backwards to help. Scott is especially helpful and makes great recommendations for just the kind of shoe you might be looking for.
9 years ago (15-01-2017)
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