Roof Masters Inc.

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About

Roof Masters provides excellent service and over 50 years of combined experience to solve all of your roofing maintenance and home improvement needs. http://www.roofmastersoregon.com

Story

Roof Masters provides excellent service and over 50 years of combined experience to solve all of your roofing maintenance and home improvement needs. From skylight installations and downspouts to ventilation and dry rot repair, Roof Masters can provide the perfect solution. We can help you not only with protecting your home from inclement weather and natural deterioration, but our services can also add value and aesthetic appeal to your home for the future.

We provide free written estimates and consultations on all roofing repairs and maintenance, including tear-offs, re-roofs, new roofs, inspections, leak detection and repair, storm damage repair and waterproofing. If you’re unsure which roofing option is right for you and your home, we will walk you through all of your options to find the best solution for your specific needs. We are so confident that the job will be done right the first time that we offer a 10-year warranty on our work.

Address: 1701 S Ivy St, Canby, OR 97013, USA

Phone: (503) 266-5848

Website

State: Oregon

City: Canby

Zip Code: 97013

Opening Hours

Monday: 8:00 AM – 3:00 PM
Tuesday: 8:00 AM – 3:00 PM
Wednesday: 8:00 AM – 3:00 PM
Thursday: 8:00 AM – 3:00 PM
Friday: 8:00 AM – 2:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Everytime anyone from this company drives down our 25 mph road they are always doing atleast 50 and there are kids that live up and down the road. Not professional nor safe at all. Called the owner and he was nothing but rude and all he said was well it wasn't me.

 7 years ago (05-12-2017)

The crew showed up day 1 needed a power cord and worked until 7pm. The removed my weather station well they broke it, looks like they just yanked it out with no care, breaking it into 3 pieces. Day 2 they left the site at 3pm leaving garbage and water bottles all over. Day 3 they parked in my garage. I would not recommened this company to any one. No one will return calls and their office hours are slim to none.

 8 years ago (30-09-2016)

Good crew members but not good management

 8 years ago (27-02-2017)

We live in a small golf course community where we've watched RoofMasters do the majority of the roof replacements in the neighborhood.  So when our turn came in needing a new one we naturally called them first, and were surprised when their bid came in as the lowest of the three others called.  

We knew they had to be good, but again, we were surprised by the level of customer service they extended.  Our new roof looked great - fantastic even!  However our trim didn't exactly meet the new surface and stuck out like a sore thumb, so Mike sent a team in to fix and paint it immediately.  We feel this exceptional service went above and beyond what other roofing companies would do, and wanted to give a big shout out to thank them.  We would defiantly highly recommend this company! 

 12 years ago (26-03-2013)

We recently had a leak in our roof by the base of our chimney. Roof Masters had great reviews on Angie's List, so I emailed them first. They called back the next day and sent a crew out to inspect it within the hour. The crew made a small repair and told me to contact the office for further repairs if it continued to leak. Well, it continued to leak so I called the office and spoke with the same gentleman I spoke with the first time. Suprisingly, he had no clue who I was and his reasoning was they hadn't created a work order or bill for me. Well, I refreshed his memory and told him we needed to have the additional work done. He quoted me $250 over the phone and said they would have a crew out within the week if the weather cleared. The weather the next day and I waited until the weekend, but the work wasn't done yet. So I called the office, spoke with a woman and had her leave a message for the guy that I was wondering when the work would get done. I received a call from the guy a couple days later and he said that he had personally come out to inspect the roof and now quoted me $450. He again said the work would be done within the week. I was a little perturbed that I had received no notification that he was going to be stopping by my house, let alone going on my roof. It would have been nice if he alerted me when he was coming. At any rate, I continued to be patient and waited another week. Still I had received no communication and the work was not done yet. At this point, I called and spoke with the woman again, and I told her this needed to be done ASAP before the rain started again. She apparently wrote down my concerns and passed it along, but offered no condolence or urgency -- she simply said she would pass along the message. I got a call back from the gentleman the next day and he said they would be out the next morning between 8:00 and 9:30am to make the repairs. He offered a quick apology and said they were busy. The next morning, nobody showed up at the specified time. I left for work and never received any notification if the work had been done. From what I can see from the ground, it looks like they did something, but I have no idea what or if they found additional damage, etc. Nothing. And then, a week later I get a bill for $450.

In summary, while I was impressed with their quick response initially, I was very disappointed and frustrated with the lack of communication and poor customer service from there on out. They didn't seem to take my situation or concerns seriously, and offered no discount or other benefit to counteract their poor performance. I will seriously think twice about going with this company again, and have no intention of recommending them to anyone else.

 12 years ago (25-10-2013)

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