Roto-Rooter

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Address: 356 Mathew St, Santa Clara, CA 95050, USA

Phone: (408) 987-0464

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State: California

Zip Code: 95050

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Reviews

I had a backed up sewer line and scheduled an appointment online at 3:30 pm for 6:00pm-8:00pm and Trevor was at my door a little after 5:00! He quickly and professionally cleared the problem and was done at 5:55; five minutes BEFORE he was scheduled to arrive! Very pleased with the quick service and easy online scheduling.

 7 years ago (23-11-2017)

Called for repairing or replacing combo water heater.  Lady on the phone specifically said they work on combo heaters.  The technician who came by said otherwise.  I appreciate his honesty in saying he is not sure how to fix it, but why was I given wrong info in the first place and made to waste my time?  Meanwhile, my neighbors say that they called this exact same company last year, and they replaced their combo water heater.  So, something is strange.

 7 years ago (06-08-2017)

I've never had a problem with any of the other four Roto Rooter locations I've dealt with but I'm extremely unhappy with the Santa Clara location. 

We purchased our house 6 months ago and took it down to the studs for a complete remodel which included all new plumbing coming in at which point the return plumbing was deemed in good working order. 

3 weeks ago our showers, toilets, and sinks backed up so we called Roto Rooter. They spent an hour and fifteen minutes snaking the main line, charged $262 and left saying we had a 120 day guarantee. 10 days later one of our toilets and sinks was still having draining issues. On the second visit we were charged again, this time $209 for less than an hour of work - they claimed the original guarantee didn't cover the 3rd toilet and sink due to being near the laundry room which falls under a different line. 

Today we had to have them come out again as the other original two toilets, two showers, and four sinks were still backing up. They performed the work under the first guarantee and re-snaked the main sewer line however this time they changed the diagnosis from "Sewer, good condition with 3" Clean-Out" which includes the 120 day guarantee to "Sewer, poor condition and badly offset or broken" which has no guarantee. The technician now highly recommends a $300 camera inspection of our "badly offset or broken pipes" that they previously deemed in "good condition" at which point I'm sure they'll 'find' another issue to further bill me. 

I own and operate a service based business and I would never ever treat customers like this. This has scam written all over it.

 8 years ago (21-09-2016)

This was my 4th time in a row using Roto Rooter of Santa Clara for general plumbing problems.  Each time they have fit me in early, arrived on time and performed stellar work.  Their employee's have all been personable and professional.  They are also mindful of property and clean-up.

David came to my house this last time.  He installed a new garbage disposal.  He even reconfigured my pipes that were not quite right for the original price.  Beautiful job again....  David was a great guy and craftsman....  

 10 years ago (11-05-2015)

I had a serviceman clean the main drain at our home in January for $135. Same people came 7 months later to clean and the charge was $190.00 for 30 minutes. Called the Manager and he explained new management etc. so higher fees. I told him 41% increase is insane. He didn't care. This shop is a complete rip-off. DO NOT USE THEM...

 11 years ago (25-08-2014)

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