Roto-Rooter Plumbing & Drain Services

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Address: 105 E St Ste 100A, Hampton, VA 23661, USA

Phone: (757) 671-2363

Website

State: Virginia

Zip Code: 23661

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Reviews

Prompt and profeessional service.  Great customer service.  There was a little mix up on price but the GM called me personally to apologize and fix the issue.  Best customer service I've dealt with in while.  From the GM, to the technician, down to the lady answering the phone everyone had great phone etiquette and did what they said they were going to do.  I'd recommend them to my friends and family.

 8 years ago (05-07-2017)

Now I know why there are so many reviews - sweepstakes! Anyway. I googled for a plumber, scheduled a service online late at night yesterday, and Shawn was at my house first thing in the morning. He did a good job fixing a clogged toilet. We agreed he needed to pull it and stick a snake down the pipe, but turned out it was a root coming up through concrete and growing into the drain through a deteriorated wax ring.  It was an easier job than planned, but the price didn't change - that's the only downside. Understandable though, I can't expect it to go down after we signed a work order. 
To make things better, Shawn did a video inspection of the pipes as far as 65' and found a cleanout in the yard (I didn't know there are two). All pipes are nice and clean, let's just hope that root doesn't grow back too fast.  
I don't know how their price compares to everyone else out there, but I can't complain about the service.

 8 years ago (16-05-2017)

I had a clogged kitchen sink and couldn't fix it myself, so I scheduled an appointment online at midnight on Christmas day! I love that I could schedule it myself online at any time! The service tech was available early, so called and came ahead of schedule. He told me prices up front, so there were no surprises, which I liked. He spent about 30 minutes trying to unclog it with methods that work on most drains, as he was trying to save me the fee for having to run the snake. I was impressed with all that he tried, but unfortunately, the clog was about 50 feet out, so he had to use the snake. He worked and worked to make sure that the clog was completely clear, and he showed me everything on the camera as he did it. I am pretty skeptical of most plumbing companies, but with this tech, I felt that he was honest and not out to scam me. From my experience, I would highly recommend this company!

 8 years ago (05-01-2017)

Main sewer line to the house was backing up. Although the issue ended up taking multiple days and two people (first Mario then Shawn) to resolve, I am very pleased with the result. Both were very helpful and friendly, and Shawn especially provided excellent background information on the issue with suggestions on how to both avoid it in the future, and ways to deal with it if I do have problems again. I would highly recommend this service.

 8 years ago (11-11-2016)

I called Roto Router on 3/12/17 (Sunday) for service due to good reviews from my Neighbor who used the service last year.  My main sewer line out the front yard to the County sewer line was clogged.  I had water backing up in my garage utility sink and downstairs toilet.  The customer service representative was very responsive but the soonest they could come out to the house was Monday afternoon from 3:30 to 7:30.  I did have York County come out Sunday night and check their lines to ensure the clog was not in the county’s lines—it wasn’t.  

Monday at 9:30 pm, 2 hours after the scheduled time, the service tech showed up.  I did not get any updates from customer service or dispatch on the timeliness of the service.  Even though he was late, Micah did a great job explaining the required actions and service.  He had the 100 ft snake with him and used the entire length and unfortunately, it did not reach the blockage.  He stated that they had another machine (“the Jetter”) which could reach all the way through the yard to the county lines.  He called Dispatch to schedule this service the next day (Tuesday) from 1:00 to 5:00 pm.  

At 9:30 pm that night, (4 ½ hours late!), Robert showed up with the same 100 ft snake machine.  He apologized profusely for the mix up and called dispatch again to reschedule the Jetter machine for Wednesday.  On Wednesday mid-day, I got a call from the technician, Eric, with an update.  It was too cold (below freezing) to use the Jetter machine and he would have to reschedule for Thursday when it warmed up.  

Finally on Thursday around 1:00 pm, Eric showed up with the Jetter machine and cleared the clog with help from another technician Chase, who reset my toilet in the downstairs bathroom.  Both Eric and Chase are great techs and know what they are doing.  

So 4 days and $415 later (do the Yelp check in to get a discount!) I could use the water in the house again.  I was supposed to get a follow up call from a tech with the camera system to come out to the house on Friday and do a system check in the pipes, but I haven’t heard back from him yet.  If it wasn’t for the scheduling snafus and lack of comm when the techs ran late, I would give this a higher rating.  Once they get out to your house with the correct equipment, they know what they are doing.

 8 years ago (18-03-2017)

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