SaLus at the JW Marriott Miami

Reviews, get directions and contact details for SaLus at the JW Marriott Miami

Address: 1109 Brickell Ave, Miami, FL 33131, USA

Phone: (305) 329-3609

Website

State: Florida

Zip Code: 33131

Update Info

Similar places near

The Spa at Conrad Miami 215 meter Excellent

The Spa at Mandarin Oriental, Miami 611 meter I had a wonderful experience here! I tried the combination massage which combines Swe...

Exhale Downtown Miami 912 meter I took a restorative yoga class here and thoroughly enjoyed it. The staff at the fron...

enliven Spa & Salon 983 meter This is not responsible for the use of a new member

mySpa 1 miles this hotel is amazing

Tao Spa Miami 3 miles Spa visit was great. Called to make appointments and they easily accommodated us. Gir...

GUYandGIRL Spa 3 miles Great staff at the Spa. Great staff at the pool. Pool side drinks and Food especia...

The Standard Spa, Miami Beach 3 miles Not friendly for new moms in need of a spa treatment... If you are looking to get y...

eména spa 4 miles Awesome location, views are incredible. Staff is amazing and courteous. We did the 1 ...

Spa 101 4 miles Went for the first time today and I had a great experience! My appointment was right ...

Mayfair Hotel & Spa 4 miles My wife and I went here for our honeymoon. The staff treated us extremely well. We lo...

Exhale Miami - South Beach 4 miles This spa and gym is heaven on earth, I come here because I have class pass so I have ...

The Spa at The Setai by THÉMAÉ,Miami Beach 4 miles

Bliss Spa 5 miles Awful experience at the front desk! The treatments were good but unfortunately the fr...

The Spa at the Miami Beach EDITION 5 miles

The Palms Hotel & Spa 5 miles The pool and spa are amazing! I had a wonderful Mani/pedi and lounging by the pool wi...

Lapis, Spa at Fontainebleau 6 miles I had a wonderful first experience at the Lapis spa this past weekend. We did the "Fo...

Spa at Eden Roc 6 miles

Reviews

Last sunday, i booked a spa day at the JW Marriott on Brickell. It was a birthday present for my best friend. We have visited many spas in the past but this experience was the worse. They turned my surprise gift and excitement into a total nightmare that left me wanting to cry. It was raining really hard so we got to the hotel at 3. After valeting and having to go to guest services for an elevator key...we finally got to the spa.
We received a tour from the receptionist and then changed  in our robes. Problems: massage therapists were lousy (after being promised really great ones), service was shorten from 50 minutes to about 30 mins. My friend and i received modified versions of a swedish massage. The receptionist explained after that she discussed it with the therapists because we started late. I asked her why did you give us a tour of the facilities knowing being late was a problem..knowing it was storming outside and the pool and hot tub was of no use to us. Why didn't you discuss the time issue with us before we were served so we could have decided on a later appointment as you had more. Why was my therapist dressed in street clothes...Miami heat apparel and left the spa facility before i did. Why is it that the spa manager refuses to refund my money or even provide me with the contact information for her direct supervisor? Why is the spa manager is offering me a better therapist next time when that is what i thought I was getting when i spent $155? What does it take for me to get a refund for bad, disappointing service?

 9 years ago (22-10-2016)

This review pertains ONLY to the Spa (SaLus) - I have not stayed at the hotel itself. 

1. The Spa waiting area is in a "lobby" type area - right next to the gym, with no doors separating the treadmills and your "relaxing" waiting area. The music was a combination of soothing sounds and Rap Music emanating from the gym. Absolutely terrible. 

2. Although the waiting area is freezing, they have no hot tea. Great - thanks. Just cold water and apples. 

3. Would you like to read a magazine while waiting? Perhaps a Harper's Bazaar, Health & Fitness, or Vogue magazine? Something to help you relax? Nope, so sorry - we only have a few newspapers with the Orlando Shooter prominently displayed. Nothing says "get ready to relax" like being reminded that a mass murder occurred last week. 

4. Would you like a key to your locker? Well, of course you would - and here you go: a single key attached to nothing. Just a lone key that you can throw in your pocket and hope you don't lose. 

5. The massage beds weren't heated... so the freezing temps continued. 

Luckily the massage itself was good - but afterwards, we could not get out of there fast enough. I realize that this is a business hotel, but please, don't cal this a spa. I have been to Spas located inside shopping malls that have better ambiance than this. 

AllI can say is Ugggggggggggggggggggggggggggggggggggh!

 9 years ago (02-07-2016)

Comment on this business

Map, Satellite View
Street View

to add SaLus at the JW Marriott Miami map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=salus-at-the-jw-marriott-miami&id=938570&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/salus-at-the-jw-marriott-miami-i938570.html" target="_blank" title="SaLus at the JW Marriott Miami">SaLus at the JW Marriott Miami</a></p>

SaLus at the JW Marriott Miami

Reviews, get directions and contact details for SaLus at the JW Marriott Miami

Find nearby businesses, restaurants and hotels

We use cookies