Sears Appliance Repair

Reviews, get directions and contact details for Sears Appliance Repair

Address: 3201 Austin Peay Hwy, Memphis, TN 38128, USA

Phone: (901) 244-5875

Website

State: Tennessee

City: Memphis

Zip Code: 38128

Opening Hours

Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 9:00 AM – 9:00 PM

Update Info

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Reviews

maybe I can answer this after the tech returns on Feb 19 to attempt a repair.  It has been my experience that they will need to order another part and return in a week or 10 days. The tech was extremely nice , but I still don't have heat. This has been going on since jan16. Still waiting But on a brighter note spring will be here very soon.

 7 years ago (13-02-2018)

The technician was very nice, arrived on time, etc. but the repair went downhill quickly from there. The Sears call center is problematic, unclear and completely unsatisfactory
I have been told 3 different things about a part order, the time for repair was extended causing a great inconvenience and I was "transferred" to "supervisors" twice only to end up holding a phone while experiencing dead air. 
I was told there could be a repair, that a part was ordered, that it was on the way, then that it was delayed, then that it was no longer made, then that it was made but on back order, etc. 
Again, my negative rating is not because of the technician but the customer "service" connected to the part order.  I will not use Sears repair again.

 7 years ago (22-04-2018)

Just horrible. We have an extended warranty and our machine still is not repaired after over 4 weeks. 
The air conditioning people were awesome, the washing machine people are incompetent and slow.

 7 years ago (08-03-2018)

I am very disappointed with how Sears handled service calls during the months of August, September and October 2017 and all the way to now- March 2018! My first appt no one showed and then they said I wasn't home after I waited 12 hours. The 2nd time the same thing happened even after I repeatedly called to make sure they were coming. The people who answer the phone act like robots and tell you that you are next or 5th or 12th or the tech will be calling you shortly to be on his way when in fact 10 hours later the tech still hasn't called and I was stuck at the house only to be told once again that the tech said I wasn't home!!! I watched the driveway constantly and never left either day. The 3rd time I waited my 4 hour slot and then was told I cancelled! Serious issues with Sears!!! I finally got a hold of a rep in the social media department who fought hard to get someone to the house and for the 1st time he was a Sears rep and thought he fixed the problem. I did pay $100.00 for a tube for my other refrigerator and he didnt have the tube but 'fixed' my broken one for the same price. Unfortunately it was not fixed and it caused major water damage on my floor. I am now waiting to replace the tube. Nov 28th a tech did came to fix my other refrigerator finally but its now in the garage because I had to switch them out after not having a refrigerator for so long. Very complicated! Lo and behold the refrigerator in the garage that is covered was never fixed properly. I have had a 6 techs come out and it's still not working! The last tech on March 1st said Sears will finally replace it but when Sears left a message they said we have $500 for a new refrigerator but the refrigerator is worth $3,000 and it's under warranty!!! This has been an incredible disaster!

 7 years ago (05-03-2018)

Sears customer service is virtually nonexistent. If your appliance is warranted by a maintenance contract, Sears has been paid. When you call for service, you receive nothing more than indifferent, unmotivated service from employees who really could not care less. It is no wonder the company is in financial trouble.

 7 years ago (20-03-2018)

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Sears Appliance Repair

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